Miio — Phone number and contact

Miio Key Facts

• Customer service phone: 351934528200
• Service hours: Monday-Friday, 9am-6pm
• Languages: French, English, Spanish
• Contact methods: Phone, Email, Mobile App, Live Chat

About Miio

Miio: Background and History of the Electric Vehicle Charging Platform

Miio is a Portuguese application dedicated to electric mobility and electric vehicle (EV) charging. Founded in Portugal in 2020, Miio quickly established itself as an essential solution for electric car drivers across the Iberian Peninsula and beyond. The Miio platform was designed with a clear vision: to radically simplify access to electric charging stations by bringing together thousands of charging points within a single mobile application. The history of Miio is closely tied to Portugal's energy transition, a country that has been a pioneer in renewable energy and the adoption of electric vehicles in Southern Europe.

Portugal, with its MOBI.E network (the national electric mobility network), was one of the first European countries to deploy an interoperable public charging infrastructure. It was in this favorable context that Miio was born, benefiting from an encouraging regulatory ecosystem and growing demand from Portuguese electric vehicle drivers. The platform's official website, accessible at miio.pt, serves as the main information portal for current and prospective users looking to discover the services offered by this electric mobility neobank.

From its earliest days, Miio distinguished itself through a user-centered approach. Rather than building its own charging stations, the startup chose to become an aggregator — a hub centralizing access to multiple charging networks through a single interface. This asset-light strategy enabled Miio to grow rapidly without the financial constraints associated with installing physical chargers. The Miio application thus allows electric vehicle drivers to locate, activate, and pay for their charging session directly from their smartphone, regardless of the charger operator used.

Miio's founding team brings together professionals from the technology, energy, and mobility sectors. Their combined expertise enabled the development of a technologically advanced platform capable of interfacing with the most widely used communication protocols in the electric charging industry, including OCPP (Open Charge Point Protocol). This technical interoperability is at the heart of Miio's value proposition, enabling network coverage far superior to that of any single operator.

Over the years, Miio has experienced several significant phases of development. The first version of the application, initially launched on the Portuguese market, offered basic functionality: charger location, navigation to the nearest charging point, and integrated payment. Subsequent versions progressively enriched the user experience with advanced features such as route planning, consumption statistics, and fleet management for businesses.

Miio's growth trajectory has been marked by several funding rounds that enabled the startup to accelerate its development. These investments came from venture capital funds specializing in sustainable mobility and green technologies, reflecting market confidence in Miio's business model. Each funding round enabled the team to expand its technical staff, improve the platform, and begin geographic expansion into new European markets.

The European regulatory context has also played a decisive role in Miio's rise. The European directive on the deployment of alternative fuels infrastructure (AFID), replaced in 2023 by the AFIR regulation, imposes strict obligations on Member States regarding charging station density. These regulations create a favorable environment for aggregators like Miio, which benefit from the continuous expansion of the public charging network across Europe.

One of the distinctive elements of Miio's history is its hybrid positioning between fintech and mobility. By integrating advanced payment features, digital wallet management, and automated billing, Miio transcends the simple charger-locator app to become a genuine neobank specializing in electric mobility. This convergence between financial services and sustainable mobility constitutes a major innovation axis that differentiates Miio from its traditional competitors. For any questions regarding account history or creation, users can contact support via the Miio application, which features a direct messaging system accessible from the main menu.

The Portuguese market, Miio's birthplace, presents unique characteristics that have favored the platform's development. With a MOBI.E network comprising several thousand charging points distributed across the entire territory, Portugal offers relatively dense coverage for a country of its size. Miio has leveraged this existing infrastructure by adding an intelligent software layer, transforming fragmented infrastructure into a seamless and consistent service for the end user.

Miio's long-term vision is part of a broader perspective of transforming urban and interurban mobility. Beyond simple electric vehicle charging, the platform aspires to become the daily companion of every driver engaged in the transition toward more sustainable mobility. This ambition is reflected in the strategic partnerships forged by Miio with automakers, parking operators, and local authorities, creating an integrated ecosystem serving electric mobility.

Miio's Offers and Pricing for Electric Vehicle Charging

Miio's pricing model is based on a transparent and competitive structure, designed to provide electric vehicle drivers with economical access to a vast network of charging stations. Unlike traditional operators that often impose high monthly subscriptions or prohibitive registration fees, Miio offers a freemium model that allows anyone to start using the service with no initial financial commitment. Downloading the Miio app is free on iOS and Android, and creating a user account requires no fees.

Charging prices via Miio vary based on several parameters: the charger operator, the type of charging (slow, accelerated, fast, or ultra-fast), the power delivered, and the geographic location of the charging point. Miio systematically displays the price per kilowatt-hour (kWh) before the start of each charging session, guaranteeing total price transparency for the user. This transparency constitutes a fundamental commitment of Miio to its users, in a sector where prices can vary considerably from one operator to another.

For regular users, Miio offers premium subscription plans that provide significant pricing advantages. The Miio Plus plan, for example, includes discounts on the kWh price, priority access to certain chargers, and advanced planning and consumption tracking features. The cost of the Miio Plus subscription is designed to be quickly offset by the savings made on charging sessions, making this plan particularly attractive for drivers who cover significant distances on a daily basis.

The prices charged by Miio for public charging generally fall within a competitive range compared to the prices displayed directly by charger operators. Miio applies a transparent commission on each charging session, which funds the development and maintenance of the platform. This commission is clearly identifiable in the billing details accessible from the application, allowing each user to understand exactly the composition of the final price paid.

For slow charging (AC, typically 3.7 to 22 kW), prices via Miio are aligned with Portuguese market rates, generally ranging from 0.20 to 0.35 euros per kWh depending on the operator and location. For fast charging (DC, 50 to 150 kW), prices typically range between 0.35 and 0.55 euros per kWh. Finally, for ultra-fast charging (DC, above 150 kW), prices can reach 0.50 to 0.70 euros per kWh, reflecting the higher cost of the infrastructure needed to deliver such power levels.

Miio also offers specific pricing for professionals and fleet managers. The Miio Business offering enables companies to centralize the management of their electric vehicle fleet charging, with consolidated billing, detailed usage reports, and volume-negotiated rates. This plan includes a dedicated dashboard allowing fleet managers to track each vehicle's consumption in real time, assign charging budgets per driver, and automatically generate the necessary accounting documents.

Miio's billing policy stands out for its simplicity and clarity. Each charging session automatically generates a detailed invoice, accessible from the application's history. This invoice specifies the charging point used, the session duration, the energy consumed in kWh, the rate applied, and the total amount. For professionals, Miio issues invoices compliant with local tax requirements, facilitating VAT deduction and integration into the company's accounting system.

Payment methods accepted by Miio include bank cards (Visa, Mastercard), electronic wallets, and prepaid balances via the application. Miio's integrated wallet system allows users to credit their account in advance and pay for charging sessions from this balance, thereby avoiding individual bank card transactions. This prepayment mechanism offers a dual advantage: simplified payment processing for the user and reduced transaction fees for Miio.

For businesses wishing to install charging stations on their premises (corporate parking lots, hotels, shopping centers), Miio offers an integration service enabling these chargers to be connected to the Miio network. Charger owners can thus offer their charging infrastructure to app users, generating supplementary revenue while contributing to the network's expansion. Pricing for charger owners is flexible, allowing them to set their own prices while benefiting from the visibility and user traffic brought by the Miio platform. To obtain a personalized quote or detailed information on business offerings, it is recommended to contact the sales team via the Miio application, where a dedicated form allows users to precisely describe their needs.

Miio charges no hidden fees. There are no activation fees, no inactivity penalties, and no cancellation charges. This transparent approach contrasts favorably with some legacy operators that have practiced opaque pricing policies. The trust thus established with users constitutes a major strategic asset for Miio in a market where customer loyalty is won through service quality and pricing integrity.

Promotions and special offers are regularly part of Miio's commercial strategy. Temporary discounts on certain charger networks, welcome credits for new users, and referral programs complement the standard pricing offering. These marketing initiatives enable Miio to acquire new users while rewarding the loyalty of its existing base. The application's push notifications inform users of current promotions in their geographic area, maximizing the relevance of the offers presented.

Miio Application Features

The Miio application is the heart of the platform's service ecosystem. Available on iOS and Android operating systems, it offers an intuitive, feature-rich user interface designed to accompany the electric vehicle driver at every stage of their charging journey. Interactive mapping is arguably Miio's most visible feature: it displays the real-time location of thousands of charging stations, with detailed information on each charging point.

Miio's interactive map incorporates advanced filters allowing users to search for chargers based on specific criteria: connector type (Type 2, CCS, CHAdeMO), available charging power, network operator, real-time availability, and price. This filtering granularity enables drivers to quickly find the charger best suited to their vehicle and constraints, whether it's a fast charge on the highway or a slow charge during a shopping trip.

The integrated navigation feature in Miio guides the driver to the selected charger, taking into account real-time traffic conditions and the vehicle's remaining range. For long-distance trips, Miio's route planner automatically calculates the necessary charging stops based on the vehicle model, initial battery level, and final destination. This intelligent planning feature takes into account the vehicle's technical parameters (battery capacity, maximum charging speed, estimated consumption based on road type) to propose an optimized route minimizing total travel time.

The charging process via Miio is designed to be as simple as possible. Once at the charger, the user scans the QR code displayed on the charging point or selects the charger directly on the application's map. The charging session then starts automatically, and the application screen displays in real time the charging power, energy delivered, cumulative cost, and estimated time remaining to reach the desired charge level. The user can stop the session at any time from the application, offering total control over the charging process.

Miio offers a favorites system allowing users to save their preferred charging stations for quick access during future sessions. This feature is particularly appreciated by users with recurring routes, such as commutes, who regularly use the same charging points. Favorite chargers appear prominently on the map and can trigger personalized notifications when their availability changes.

Miio's statistics dashboard provides users with a comprehensive overview of their charging history. Interactive charts show the evolution of energy consumption over time, total charging costs by period, the breakdown between slow and fast charging, and CO2 emissions avoided compared to an equivalent combustion vehicle. These sustainability statistics reinforce users' environmental commitment by making tangible the positive impact of their electric mobility choice.

Miio's smart notification feature alerts users when a nearby charger becomes available, when charging prices drop on a specific network, or when a new charger is installed in their usual area. These proactive notifications transform the charging experience by making it smoother and less anxiety-inducing, helping to reduce what industry experts call "range anxiety."

For users with a compatible connected vehicle, Miio offers integration with onboard infotainment systems via Apple CarPlay and Android Auto. This integration allows access to Miio's main features directly from the vehicle's screen, without having to handle the smartphone while driving. Charger search, navigation, and charging session monitoring are thus accessible in a safe and ergonomic manner.

Miio also incorporates a community system allowing users to leave reviews and comments on the charging stations they have used. This collaborative feedback enriches Miio's database with qualitative information that technical data alone cannot provide: ease of parking access, charger condition, presence of nearby amenities (cafes, restaurants, restrooms), mobile network coverage, etc. This crowdsourcing of practical information creates considerable added value for the entire Miio community.

Multi-vehicle management is another notable feature of the Miio application. Users who own multiple electric vehicles can register each one in the application, with their respective technical specifications. Miio then automatically adapts its recommendations (connector type, optimal charging power, range estimate) based on the vehicle selected for the current session. This feature is particularly useful for multi-vehicle households or drivers alternating between a personal vehicle and a company car.

Miio's offline mode allows users to access basic information (charger locations, technical details) even without an internet connection. Map data and information about chargers in areas frequently visited by the user are pre-cached on the device, ensuring service continuity in areas with poor network coverage. However, activating the charging session and payment require an active connection, for obvious security and transaction processing reasons.

Regular updates to the Miio application continually bring new features and performance improvements. Miio's development team adopts an agile methodology, with short release cycles enabling rapid responses to user feedback and market developments. Users are encouraged to submit their improvement suggestions directly through the application, contributing to shaping the platform's evolution in a collaborative manner. To report a bug or propose a new feature, users can contact the development team via the Miio application, in the dedicated feedback section.

Additional Services Offered by Miio

Beyond its core charger location and payment features, Miio has progressively developed an ecosystem of additional services that considerably enrich its value proposition. These complementary services position Miio as an integrated electric mobility platform, well beyond a simple charging application. Miio's approach consists of addressing all the needs of the electric vehicle driver, from vehicle acquisition to the daily optimization of its use.

The Miio Business fleet management service constitutes one of the pillars of the platform's additional offering. Designed for businesses of all sizes, this service enables the management of an entire electric vehicle fleet's charging from a centralized dashboard. Fleet managers can assign virtual charging cards to each driver, set spending limits, authorize or restrict access to certain charger networks, and generate detailed usage reports. Integration with companies' ERP and accounting systems facilitates the administrative processing of charging expenses.

Miio offers a charger installation advisory service for individuals and professionals. This support service guides users in choosing the charger suited to their vehicle and electrical installation, selecting a certified installer, and handling the necessary administrative procedures (authorization requests, available subsidies). By connecting users with a network of partner installers, Miio facilitates access to home charging, which represents the majority of charging sessions for electric vehicle owners.

The Miio Rewards loyalty program rewards users for their engagement on the platform. Each charging session generates loyalty points that can be exchanged for charging credits, discounts with commercial partners, or exclusive benefits. This program gamifies the charging experience by offering challenges and goals (number of green charges, electric kilometers driven, CO2 savings achieved) that encourage virtuous use of the electric vehicle.

Miio has also developed an information and advisory service for people considering purchasing an electric vehicle. The integrated buying guide compares the different models available on the market, focusing on criteria relevant to charging: battery capacity, maximum charging speed, compatible connector types, and real-world range under various conditions. This educational service helps remove barriers to electric vehicle adoption by providing objective and practical information.

Miio's smart home charging feature allows owners of connected home chargers to control their charging from the application. Miio's optimization algorithm automatically schedules charging during off-peak hours, when the electricity tariff is most favorable, and can even take into account solar energy production for households equipped with photovoltaic panels. This intelligent optimization of home charging can generate significant savings on the annual electricity bill.

Miio offers an environmental reporting service enabling companies to quantify the ecological impact of their transition to electric mobility. The reports generated by Miio include CO2 emissions avoided, the amount of renewable energy consumed, and the comparison with the costs and emissions of an equivalent combustion fleet. This data is valuable for companies engaged in CSR (Corporate Social Responsibility) initiatives or subject to non-financial reporting obligations.

The specialized EV roadside assistance service is a recent addition to Miio's offering. In partnership with roadside assistance providers, Miio offers specific coverage for breakdowns related to the battery or charging. In the event of a flat battery, the service dispatches a recovery vehicle equipped with a mobile charger capable of providing enough range to reach the nearest charging station. This additional safety feature reassures the most anxious drivers concerned about the risk of running out of energy.

Miio has established partnerships with accommodation and dining providers to offer "charging packages": combined offers pairing a charging session with a nearby service (lunch menu during charging, hotel night with full charging included, etc.). These partnerships create value for all stakeholders: the driver benefits from a convenient integrated offer, the merchant attracts qualified clientele, and Miio strengthens its positioning as a comprehensive mobility platform.

The Miio platform also offers a physical RFID card service, complementing the mobile application. This card allows activation of charging stations with a simple gesture, without having to take out a smartphone. Particularly appreciated by drivers who prefer a physical interaction with the charger or who find themselves in areas with poor network coverage, the Miio RFID card works across the entire network accessible via the platform. Ordering this card is done directly from the application, with home delivery within a few business days.

Miio is continuously developing new services in response to the emerging needs of its user community. The product roadmap, partially communicated to the most engaged users through a beta program, hints at promising innovations: vehicle-to-grid (V2G) integration, peer-to-peer energy marketplace, specialized EV insurance services, and a carpooling platform among Miio community members. To stay informed about new services and participate in beta programs, users can contact the product team via the Miio application, in the community section.

Security and Data Protection at Miio

Security is a fundamental pillar of Miio's infrastructure and philosophy. As a platform handling personal data and financial transactions, Miio has implemented a multi-layered security framework meeting the most demanding industry standards. The protection of users and their data is regarded by Miio not as a regulatory constraint, but as an ethical commitment to the community of drivers who place their trust in it.

Payment processing on the Miio platform is compliant with the PCI DSS (Payment Card Industry Data Security Standard), the reference standard for securing card payment transactions. Users' payment data is never stored in plain text on Miio's servers: it is tokenized and processed by certified payment providers. This architecture ensures that even in the event of a theoretical compromise of a Miio server, users' banking data would remain inaccessible to attackers.

User authentication on the Miio application relies on a multi-factor authentication (MFA) system. Beyond the traditional username/password combination, Miio offers biometric authentication (fingerprint, facial recognition) and the sending of verification codes by SMS. This multi-layered approach considerably reduces the risk of unauthorized access to the user account, even in the event of password compromise.

Compliance with the General Data Protection Regulation (GDPR) is an absolute priority for Miio. As a company operating within the European Union, Miio strictly complies with GDPR requirements regarding the collection, processing, and storage of personal data. Users have total control over their data: the right of access, right to rectification, right to erasure, and right to data portability are accessible directly from the application's settings. Miio's privacy policy, written in clear and accessible language, details precisely the data collected, the purposes of processing, and retention periods.

Communications between the Miio application and the platform's servers are encrypted end-to-end using the TLS (Transport Layer Security) protocol in its most recent version. This encryption guarantees that exchanged data — account information, location data, transaction details — cannot be intercepted or altered by malicious third parties. Miio regularly conducts security audits and penetration tests performed by independent specialized firms, in order to proactively identify and correct any potential vulnerabilities.

The physical security of charging is also addressed by Miio. The application integrates verification mechanisms that ensure the charging session is initiated by the account holder, limiting the risks of fraudulent charging on a third party's account. Upon detection of suspicious activity (simultaneous multiple sessions, inconsistent geolocation, connection attempts from unknown devices), Miio's fraud detection system can automatically suspend the account and notify the user for verification.

Miio has established a bug bounty program encouraging security researchers to responsibly report vulnerabilities discovered in the platform. This program reflects Miio's proactive commitment to cybersecurity and its willingness to collaborate with the information security community to continuously strengthen the robustness of its systems. Researchers who identify significant vulnerabilities are financially rewarded, within the framework of a coordinated disclosure process.

The management of location data constitutes a particularly sensitive privacy issue for a mobility application like Miio. GPS data collected during app usage is necessary for the service to function (charger location, navigation), but Miio is committed not to use it for behavioral profiling purposes or to sell it to third parties. Users can at any time consult and delete their location history from the application's privacy settings.

In the event of suspected fraud or account compromise, users can immediately lock their account and payment methods by contacting security support via the Miio application, available around the clock for account security emergencies. Response times for security incidents are guaranteed within the shortest timeframes, reflecting the priority Miio places on protecting its users.

Miio performs regular, geo-replicated backups of all its data, ensuring platform resilience against technical disasters (server failure, data corruption, natural disaster affecting a data center). Miio's business continuity plan (BCP) and disaster recovery plan (DRP) are tested periodically to guarantee minimal recovery time in the event of a major incident.

Miio Customer Service: Accessibility and Support Quality

Miio's customer service is designed to support users at every stage of their experience, from account creation to resolving the most complex issues. True to its technological DNA, Miio favors digital support channels, offering optimal accessibility to its user base spread across several European countries. The main entry point for customer support is accessible directly via the Miio application, which integrates an instant messaging system for contacting an advisor.

Miio's intelligent chatbot constitutes the first level of automated support. Powered by artificial intelligence trained on thousands of support requests, this chatbot is capable of resolving the majority of common issues: pricing questions, charger location assistance, payment problem resolution, and basic technical support. When the chatbot identifies a request beyond its capabilities, it automatically transfers the conversation to a human agent, transmitting the context of the exchange to avoid any repetition for the customer.

Miio's customer service agents are trained in the technical specifics of electric vehicle charging. This sector-specific expertise distinguishes Miio's support from generic customer services, as advisors are able to diagnose complex technical problems (connector incompatibility, communication errors with the charger, vehicle recognition issues by the charger) and guide users toward an effective resolution. The continuous training of agents ensures their knowledge is constantly updated in the face of rapid developments in the electric mobility market.

Miio's customer support is available in several languages, reflecting the international dimension of the platform. Portuguese, Spanish, French, and English-speaking users benefit from support in their native language, eliminating language barriers that could compromise the quality of assistance. The progressive extension of language coverage accompanies Miio's geographic expansion into new European markets.

Miio's online help center, accessible from the miio.pt website and the application, offers an exhaustive knowledge base covering all aspects of the platform. Tutorial articles, step-by-step guides, explanatory videos, and detailed FAQs allow users to quickly find answers to their questions without having to contact support directly. This self-service approach reduces wait times and empowers users by giving them access to the information they need, when they need it.

For issues arising during an active charging session, Miio offers emergency support with reduced response times. An emergency assistance button, visible on the application's charging session screen, allows instant connection to a technical advisor capable of remotely intervening on the charger to resolve connection or billing issues. This real-time support is particularly crucial for users facing a faulty charger during a long-distance trip, where the inability to charge can have significant consequences.

Miio leverages customer service feedback as a source of continuous platform improvement. Each support interaction is analyzed to identify recurring issues, friction points in the user experience, and improvement opportunities. Product and development teams regularly receive summaries of customer feedback, directly feeding the application's development roadmap. This virtuous feedback loop ensures that the Miio platform evolves in direct response to the real needs of its users.

Miio's customer satisfaction program includes regular surveys measuring the Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). The results of these surveys, shared transparently with the entire company, guide service improvement priorities. Users who have expressed dissatisfaction receive personalized follow-up aimed at understanding and resolving the issues raised, transforming each complaint into an opportunity to strengthen the customer relationship.

For professional partners (charger owners, corporate clients, installers), Miio offers dedicated support with assigned contacts and contractualized service levels (SLAs). These partners benefit from priority access to technical support, regular training, and personalized guidance in integrating and using the platform. The quality of partner support contributes directly to the robustness of the Miio ecosystem by ensuring the proper functioning of chargers connected to the network.

Users wishing to submit a formal complaint or detailed feedback can contact the customer relations team via the Miio application, where a structured form guides the description of the problem and facilitates its processing. Complaints are handled according to a documented process guaranteeing rigorous follow-up and resolution within defined timeframes. In the event of an unresolved dispute, Miio informs users of the available recourse options, in accordance with consumer protection regulations in force in each country of operation.

Customer Reviews and Miio's Reputation

Miio's reputation among its users constitutes a valuable indicator of the quality of its services. Customer reviews, collected on application stores (App Store and Google Play), specialized review platforms, and within the electric vehicle driver community, paint a nuanced but generally positive portrait of the platform. Analyzing this feedback makes it possible to identify Miio's strengths as well as the areas for improvement perceived by its user base.

On application stores, Miio maintains commendable average ratings, reflecting overall satisfaction among its user base. Positive reviews highlight several aspects of the application: the comprehensiveness of charger coverage, the fluidity of the user interface, pricing transparency, and the reliability of the payment process. Users particularly appreciate Miio's ability to aggregate multiple charger networks within a single interface, considerably simplifying the charging experience compared to multiplying operator-specific applications.

Negative reviews, when they exist, mainly concern technical aspects: charging sessions that fail to start correctly, discrepancies between displayed availability information and the reality on the ground, or refund delays in the event of an interrupted session. These issues, while frustrating for affected users, are often attributable to the physical chargers themselves (outside Miio's direct control) rather than the platform. Miio is actively working to improve the reliability of real-time information by strengthening its communication protocols with partner charger networks.

Within online communities dedicated to electric vehicles (forums, Facebook groups, subreddits), Miio generally enjoys a favorable image. Discussions among drivers frequently mention Miio among the recommended charging applications, alongside a few established competitors. Testimonials shared by long-time users highlight the positive evolution of the application over time, emphasizing Miio's ability to listen to its community and integrate feedback into its updates.

Electric mobility industry professionals generally have a positive view of Miio. Market analysts commend the platform's strategic positioning and the quality of its technical execution. Charger operator partners appreciate the competence of Miio's technical team and the quality of the integration offered. Investors who have supported Miio's growth cite customer satisfaction as one of the key indicators justifying their confidence in the platform's potential.

Reviews regarding Miio's customer service are predominantly positive, with users appreciating the responsiveness and competence of the advisors. Cases of rapid and effective resolution of technical problems receive enthusiastic feedback, with users often pleasantly surprised by the quality of support received compared to their experience with other mobility applications. Exchanges with customer service are facilitated by the fact that users can contact support directly via the Miio application, without having to search for a phone number or email address.

Miio's management of negative reviews is worth noting. The community management team systematically responds to negative comments on application stores, offering concrete solutions and inviting dissatisfied users to contact support via the Miio application for personalized handling of their problem. This proactive approach to online reputation management reflects the seriousness with which Miio treats each piece of feedback, even negative ones.

Miio Business corporate clients generally express high satisfaction with the fleet management solution. Administrative simplicity, reporting quality, and the responsiveness of dedicated support are frequently cited as the main strengths of the professional offering. Testimonials from companies that have transitioned their fleet to electric with Miio's support serve as powerful commercial arguments, validating the relevance of the solution in a demanding professional context.

Miio's NPS (Net Promoter Score), an indicator measuring the likelihood that a user would recommend the service to others, is in the upper range for the mobility applications sector. This high score reflects the significant proportion of promoter users who are actively inclined to recommend Miio to other electric vehicle drivers. Positive word-of-mouth constitutes a significant customer acquisition channel for Miio, reducing acquisition costs and strengthening the brand's credibility.

The evolution of reviews over time reveals a trend of gradually improving customer satisfaction. Average ratings on application stores have shown steady progress with each application update, each version bringing bug fixes, performance improvements, and new features requested by the community. This upward trajectory in customer satisfaction reflects Miio's continuous commitment to service excellence and its ability to transform negative feedback into improvement drivers.

Comparing Miio with Chargemap, Electromaps, and Shell Recharge

The electric vehicle charging application market is characterized by growing competition among several players with varied profiles. To help drivers make an informed choice, it is relevant to compare Miio with three of its most notable competitors: Chargemap, Electromaps, and Shell Recharge. Each of these platforms presents strengths and specificities that distinguish them, and their comparison highlights Miio's competitive advantages.

Chargemap, founded in France in 2011, is one of the oldest applications in the sector. Its community database includes hundreds of thousands of charging points listed across Europe, fed by an active community of contributing users. Chargemap's strength lies in the comprehensiveness of its mapping and the richness of the community information associated with each charger (photos, reviews, breakdown reports). However, Chargemap functions primarily as a directory and a charging badge, with payment and management features less developed than those of Miio. Miio's neobank dimension, with its integrated digital wallet and advanced billing features, gives it a notable advantage in the transactional domain.

In terms of geographic coverage, Chargemap has a significant quantitative lead, being present in virtually all European countries. Miio, on the other hand, concentrates its coverage on the Iberian Peninsula and certain targeted European markets, offering superior service depth in its areas of operation. Miio's strategy prioritizes the quality of integration and the reliability of real-time information within a controlled perimeter, rather than maximum geographic expansion at the expense of service quality.

Electromaps, a Spanish startup founded in 2015, is a direct competitor of Miio on the Iberian market. Both platforms share a similar geographic positioning, with a strong presence in Spain and Portugal. Electromaps stands out through its active community in Spain and its navigation features adapted to the Iberian context. However, Miio surpasses Electromaps in terms of financial features and fleet management. The Miio Business offering provides more comprehensive business management capabilities than Electromaps, with more detailed reporting and deeper accounting integration.

User experience constitutes an important differentiation point between Miio and Electromaps. Miio's interface is generally considered more modern and more intuitive, with a clean design and fluid navigation. Regular updates to the Miio application bring continuous improvements to ergonomics, while Electromaps can sometimes present a slightly less polished interface. However, Electromaps compensates with a solid community of engaged users who continuously enrich the database with practical information about chargers.

Shell Recharge (formerly NewMotion) represents a different type of competitor, being backed by the oil giant Shell. This affiliation gives Shell Recharge considerable financial resources and an investment capacity in charging infrastructure that independent startups like Miio cannot match. Shell Recharge's proprietary charger network, combined with its roaming partnerships, offers extensive European coverage with particularly dense coverage in the Netherlands, Germany, and the United Kingdom.

However, the comparison between Miio and Shell Recharge reveals fundamental philosophical differences. Shell Recharge, as a subsidiary of a major oil company, adopts a top-down approach, leveraging its parent company's financial power to deploy proprietary infrastructure. Miio, as an independent startup, favors a bottom-up approach, building its network through aggregation and partnerships with existing operators. This difference in approach is reflected in Miio's flexibility and agility, enabling it to adapt more quickly to market developments and user needs than Shell Recharge's heavier structure.

In terms of pricing, Miio generally positions itself as more competitive than Shell Recharge, whose rates can be slightly higher due to the margin of the vertically integrated operator. Chargemap, with its roaming badge model, offers variable rates depending on the agreements negotiated with each charger operator. Electromaps falls within a comparable pricing range to Miio on the Iberian market. Pricing transparency is a strong point for Miio, which systematically displays the price per kWh before the start of the session, whereas some competitors may present more complex pricing structures including connection fees, time-based rates in addition to kWh rates, or hard-to-read roaming fees.

Route planning features constitute another relevant comparison axis. Both Miio and Chargemap offer trip planners integrating charging stops, but Miio stands out through more refined consideration of vehicle-specific parameters in its calculations. Shell Recharge offers quality planning, benefiting from its integration with the onboard navigation systems of certain partner automakers. Electromaps offers a functional but less sophisticated planner than Miio's in terms of personalization.

In summary, Miio differentiates itself from its competitors through the unique combination of several strengths: a high-quality user interface, advanced financial features inherited from its neobank positioning, exemplary pricing transparency, a comprehensive fleet management service, and the execution agility characteristic of independent startups. While Chargemap excels in geographic coverage, Electromaps dominates the Iberian community, and Shell Recharge benefits from considerable financial resources, Miio manages to occupy a distinctive niche by combining technology, finance, and sustainable mobility within a coherent and innovative platform. For users wishing to compare the different offerings in detail, it is possible to contact the sales team via the Miio application for a personalized comparison adapted to their usage profile.

Case Studies: Three Miio User Profiles

Case Study No. 1: Maria, daily driver in Lisbon

Maria is a 38-year-old sales executive living in the Lisbon suburbs. Driving a Renault Zoé since 2023, she covers approximately 80 kilometers daily between her home in Cascais and her office in central Lisbon. Before discovering Miio, Maria used three different applications to manage her charging sessions: the MOBI.E application for public chargers, a private operator's app for her office parking charger, and a third application for the shopping center chargers she visits on weekends. The multiplicity of applications, credentials, and payment methods generated considerable daily frustration.

Adopting Miio transformed Maria's charging experience. By registering her vehicle in the Miio application and configuring her single payment method, Maria now accesses all her usual chargers from a single interface. In the morning, she starts her charge at the office parking lot by scanning the charger's QR code via Miio. On weekends, she charges at the shopping center using the same application. Miio's statistical tracking allows her to visualize her monthly energy consumption and total charging costs, information she can easily export for reimbursement by her employer.

Miio's route planner proved particularly useful during Maria's business trips to Porto and the Algarve. The application automatically calculates optimal charging stops based on her Zoé's range, recommending fast chargers strategically located along the highway. Maria estimates saving approximately 30 minutes per long-distance trip thanks to the optimized charging stop recommendations from Miio, compared to her previous method of improvised charger searching.

Financially, using Miio has enabled Maria to reduce her charging costs by approximately 15% compared to her previous situation. This saving comes primarily from Miio's ability to identify chargers offering the best rates in each area, as well as the benefits of the Miio Rewards loyalty program. On an annual basis, Maria estimates that her charging savings thanks to Miio represent the equivalent of several full tanks of fuel for a comparable combustion vehicle.

Case Study No. 2: TransporteLimpo, sustainable delivery SME in Porto

TransporteLimpo is a parcel delivery SME operating in the Porto metropolitan area. Founded in 2022 with a 100% electric fleet of 12 Renault Kangoo E-Tech vans, the company positioned itself from the outset in the low-carbon last-mile delivery segment. Managing the charging of this fleet was a major operational challenge, requiring a centralized and efficient solution.

Adopting Miio Business enabled TransporteLimpo to structure and optimize its fleet charging management. The operations director, Pedro, uses the Miio Business dashboard to track in real time the charge status of each vehicle, the charging session history, and associated costs. Each driver has a Miio RFID card allowing them to activate charging stations without handling their smartphone, a feature particularly appreciated in the operational context of delivery where every second counts.

Miio Business's geofencing feature allows Pedro to define authorized charging zones for each vehicle, preventing out-of-zone charges that could generate higher costs. Automated reporting generates a detailed monthly summary of charging expenses by vehicle, by driver, and by geographic area, facilitating cost analysis and route optimization. Integration of this data into the company's accounting software is automated thanks to the Miio Business API, eliminating manual entry and associated error risks.

The environmental impact of TransporteLimpo's fleet is quantified through sustainability reports generated by Miio. The company shares these figures with its clients, who are increasingly sensitive to the carbon footprint of their supply chain. After one year of using Miio Business, TransporteLimpo estimates having saved approximately 20% on its charging costs thanks to rate optimization and intelligent charge session planning. To discuss a similar deployment, interested companies can contact the Miio Business team via the Miio application or the miio.pt website.

Case Study No. 3: João, Belgian tourist on a road trip in Portugal

João is a 45-year-old engineer living in Brussels, owner of a Tesla Model 3. Passionate about road trips, he planned a two-week trip to Portugal with his family, traveling the country from north to south, from Braga to Faro. Although the Tesla Supercharger network covers part of the route, João wanted access to a more extensive network to charge off the main routes, particularly when visiting villages and remote tourist sites.

On the recommendation of a Portuguese colleague, João installed the Miio application before his departure. Registration was completed in a few minutes from Brussels, with no activation fees or commitment. Upon arriving in Portugal, João was able to use Miio to locate charging stations near his tourist stops. The application enabled him to discover chargers located in hotels, restaurants, and parking lots that he would not have identified otherwise, enriching his travel experience.

Miio's multilingual feature was particularly appreciated by João, who does not speak Portuguese. The English-language interface, clearly displayed prices in euros, and automatic billing eliminated the language and practical barriers typically encountered by tourists using local services. Payment with his Belgian bank card was processed with no additional charges, as Miio does not apply extra fees for cards issued in other SEPA zone countries.

During his passage through the Alentejo, a rural region where charger coverage is less dense, Miio's route planning feature proved indispensable. The application calculated a route taking into account the Tesla's reduced range on hilly secondary roads, suggesting charging stops in towns João had not initially considered. One of these unplanned stops turned into a memorable gastronomic discovery, with the charger located near a traditional Alentejo restaurant recommended by Miio community users.

At the end of his road trip, João had completed 18 charging sessions via Miio, for a total cost of less than 120 euros in electricity for 3,200 kilometers driven. This cost, significantly lower than what the same trip would have cost with a combustion vehicle, reinforced his conviction about the economic viability of electric vehicles for long-distance travel. João left a five-star review on the App Store, recommending Miio to any electric vehicle driver visiting Portugal. He plans to use Miio again on his next trip to the Iberian Peninsula and has already recommended the application to several EV-driving friends in Belgium. For any questions related to using Miio for international roaming, travelers can contact the multilingual support via the Miio application before their departure.

Expansion and Future Prospects for Miio

Miio's development prospects are set within an exceptionally favorable market context. The transition to electric mobility is accelerating across Europe, driven by increasingly strict environmental regulations, generous tax incentives, and growing environmental awareness among consumers. In this dynamic environment, Miio is ideally positioned to capture a significant share of the charging market's growth, thanks to its mature technology platform and loyal user base.

Geographic expansion constitutes one of the priority axes of Miio's growth strategy. After solidifying its position in the Portuguese market, its historical birthplace, Miio extended its operations to Spain, a natural market given the geographic and cultural proximity. The next stages of Miio's European expansion target high-potential markets such as France, Italy, and the Benelux countries, where the growing density of charging stations and the rapid penetration of electric vehicles create favorable market conditions.

Miio's expansion strategy relies on a pragmatic deployment model: entry into each new market is prepared by negotiating roaming agreements with the main local charger operators, ensuring sufficient coverage from launch to offer a satisfactory user experience. This partnership-based approach allows Miio to penetrate new markets quickly and at lower cost, without the massive investments that deploying a proprietary charger network would entail.

Technological innovation remains at the heart of Miio's vision. The research and development team is working on several promising technological fronts. The integration of artificial intelligence into charging optimization will enable Miio to predict users' charging needs based on their habits, proactively suggest the best times and locations for charging, and anticipate demand peaks on the network to optimize energy distribution.

Vehicle-to-Grid (V2G) technology represents a major opportunity for Miio. V2G allows electric vehicles to return some of the energy stored in their battery to the electricity grid during periods of high demand, transforming each vehicle into a mini decentralized energy storage unit. Miio aspires to become the reference platform for V2G flow management, enabling drivers to monetize their vehicle's storage capacity while contributing to the stability of the electricity grid. This feature would transform Miio from an energy consumption platform into a bidirectional energy exchange platform.

Integration with smart city infrastructures constitutes another strategic development axis for Miio. European municipalities are investing heavily in intelligent urban management technologies, including mobility, energy, and public services. Miio can bring its electric mobility data platform to this ecosystem, enriching urban planning models with valuable information on charging flows, infrastructure needs, and the mobility behaviors of electric vehicle drivers.

The destination charging market, which concerns slow charging at places of stay (hotels, holiday rentals, campsites), represents a promising growth segment for Miio. The tourism industry, particularly developed in Portugal and Spain, constitutes a natural expansion ground for Miio's services. Partnerships with hotel chains and travel booking platforms could enable Miio to offer packages integrating accommodation and charging, creating a differentiated offering in the sustainable tourism market.

Miio's financial dimension is set to strengthen in the coming years. As an electric mobility neobank, Miio is exploring additional financial services such as charging credit for professionals, integrated EV insurance, and home charger leasing programs. These complementary financial services would considerably enrich Miio's value proposition while diversifying its revenue sources beyond the commission on charging sessions.

Partnerships with automakers constitute a strategic growth lever for Miio. Native integration of Miio into the infotainment systems of electric vehicles would offer unparalleled visibility and accessibility, transforming Miio into the default charging application for drivers of certain brands. Discussions with several European and Asian manufacturers are underway, aimed at establishing mutually beneficial technological partnerships.

The challenge of European-scale interoperability is central to Miio's long-term strategy. The AFIR regulation (Alternative Fuels Infrastructure Regulation) imposes interoperability standards that favor aggregators like Miio, capable of connecting the user to any charger regardless of the operator. Miio is actively participating in European regulatory discussions, contributing to working groups on communication protocols and payment standards for electric vehicle charging.

Environmental and social sustainability is integrated into Miio's growth strategy. The platform is committed to promoting the use of renewable energy for charging, developing "greenness" indicators for chargers that inform users about the share of green energy in the electricity delivered. Miio also participates in social inclusion programs aimed at making electric mobility accessible to low-income households, through partnerships with local authorities and associations.

The development of Miio's offering for electric two-wheelers and scooters represents a natural extension of the platform toward micro-mobility. With the booming market for electric bikes and scooters in urban environments, Miio can adapt its services to these new modes of transport by integrating dedicated charging stations and offering pricing adapted to the more modest consumption of these vehicles.

In terms of governance and corporate responsibility, Miio aspires to become a benchmark in the sustainable mobility sector. Transparency toward stakeholders, ethics in business practices, and social commitment constitute the pillars of Miio's CSR policy. The company publishes an annual impact report detailing its contributions to reducing greenhouse gas emissions, creating jobs in the green mobility sector, and developing charging infrastructure in Europe.

Miio's financial prospects are encouraging. The exponential growth of the European electric vehicle market, combined with Miio's strategic position as a technology aggregator, suggests a significant increase in the volume of transactions processed by the platform in the coming years. Investors are closely watching Miio's evolution, considering the platform as one of the most promising players in the European electric mobility ecosystem.

To support this growth, Miio is continuously strengthening its teams in key areas: software development, data science, business development, and operations. Recruitment targets international profiles, reflecting the platform's pan-European ambition. Miio's corporate culture, centered on innovation, environmental impact, and customer service, attracts talents motivated by contributing to the ecological transition of mobility.

In conclusion, Miio positions itself as a major and fast-growing player in the European electric vehicle charging market. Its unique combination of advanced technology, integrated financial services, and environmental commitment gives it a sustainable competitive advantage in a rapidly expanding market. Electric vehicle drivers, whether individuals or professionals, find in Miio a comprehensive and reliable platform meeting all their electric mobility needs. To discover all the services and join the community, users can download the application from miio.pt or contact the team via the Miio application for personalized guidance.

Miio's success rests on its ability to anticipate the needs of a rapidly changing market and to respond with agility and relevance. In a sector where technology, finance, and the environment converge, Miio demonstrates that a European startup can compete with industry giants by betting on innovation, service quality, and proximity to its users. The future of electric mobility in Europe is being built today, and Miio intends to be one of its principal architects.

Frequently Asked Questions About Miio

How do I create a Miio account? Account creation is free and takes just a few minutes from the Miio application, available on iOS and Android. Simply provide an email address, a password, and add a payment method to start charging immediately. In case of difficulty during registration, users can contact technical support via the Miio application for step-by-step assistance.

Is Miio compatible with all electric vehicles? Yes, Miio is compatible with all electric vehicles and plug-in hybrids on the market. The application supports all connector standards (Type 2, CCS Combo, CHAdeMO) and automatically adapts to the technical specifications of each vehicle registered in the user profile. To verify the compatibility of a specific model, users can contact the technical team via the Miio application.

Can Miio be used outside Portugal? Miio is progressively extending its coverage across Europe. The application is already operational in Spain and is preparing its deployment in other European countries. Roaming agreements allow Miio users to access charging stations in several countries, even before the platform's official launch in those markets. To check exact coverage in a given country, it is advisable to contact customer service via the Miio application.

How does reimbursement work for an interrupted session? Miio has an automatic reimbursement process for charging sessions interrupted by a charger malfunction. The amount corresponding to the undelivered energy is automatically credited back to the user's payment method within a few business days. For cases requiring manual intervention, users can contact the billing service via the Miio application with the session number concerned.

Does Miio offer a referral program? Yes, Miio offers a referral program allowing existing users to refer new drivers. Both the referrer and the referred user each receive a free charging credit upon the referred user's first session. The referral link is accessible from the user profile in the Miio application. For any questions about the referral program, users can contact support via the Miio application.

How do I report a broken charger on Miio? Users can report a defective charger directly from the charger's page in the Miio application. This report is shared with the community and forwarded to the charger operator for resolution. Miio's community reporting system helps maintain information quality on the network and accelerate fault resolution. Users encountering an urgent problem can also contact emergency support via the Miio application for immediate assistance.

Is Miio suitable for professionals and businesses? Absolutely. The Miio Business offering is specifically designed to meet the needs of professionals and fleet managers. With its centralized dashboard, detailed reports, and consolidated billing, Miio Business considerably simplifies charging management in a business context. Interested professionals can contact the sales team via the Miio application or directly on the miio.pt website for a demonstration and personalized quote.

Customer support and contact channels for Miio

When searching for Miio's contact details, the fastest way is usually to visit their official website or check the mobile app. Whether the request concerns account access, card management, transfers, fees, security settings or a complaint, the support team can guide you through the process.

Many users search for terms such as phone number, customer service, direct contact, advisor number, card opposition, transfer delay, mobile app support or account security. This page centralizes the key expressions associated with Miio.

Contact information

Services offered by Miio

• Current account
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• Transfer
• Direct debit
• Savings
• Credit
• Insurance
• Customer service
• Mobile app
• Budget management
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• Technical support

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Security and data protection at Miio

The security of your personal and financial data is a top priority for Miio.

Enhanced authentication: Miio uses two-factor authentication (2FA).

Data encryption: All communications are encrypted with SSL/TLS 256-bit.

Regulatory compliance: Miio complies with applicable regulations.

24/7 monitoring: Fraud detection systems operate continuously.

Why choose Miio?

• ✓ Intuitive and comprehensive mobile app
• ✓ Quick 100% online account opening
• ✓ Transparent and competitive fees
• ✓ Responsive and professional customer service
• ✓ Real-time notifications
• ✓ Enhanced security with biometric authentication