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Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank — Phone number and contact

Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank customer service: phone number, contact and information

What is Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank's phone number?

The phone number for Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank is 0800205205. We recommend contacting Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank via their official website, mobile app, or by email.

Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank Key Facts

  • Customer service phone: 0800205205
  • Service hours: Monday-Friday, 9am-6pm
  • Languages: French, English, Spanish
  • Contact methods: Phone, Email, Mobile App, Live Chat

About Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank

Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank

You are looking for the Monobank phone number or a quick way to reach the customer service of this pioneering Ukrainian neobank? You've come to the right place. Monobank (mono.ua) is the first mobile bank in Ukraine, launched in 2017 through a strategic partnership between the fintech startup Fintech Band and Universal Bank. Unlike traditional banks, Monobank operates exclusively through its mobile application — there are no physical branches, no counters, and no classic telephone support. This guide provides you with all the details on how to contact Monobank, its offerings, fees, features, and much more.

Whether you want to call Monobank, understand the Monobank fees, open a personal or business account, or compare Monobank with its competitors such as PrivatBank, Oschadbank, and Sense Bank, this article is your definitive resource. We have compiled verified sources from Forbes Ukraine, AIN.UA, VC.ru, Trustpilot, Google Play, the App Store, and the official website mono.ua to offer you the most comprehensive analysis available in English.

Table of Contents

  • 1. Background and history of Monobank
  • 2. Plans and pricing
  • 3. App features
  • 4. Additional services
  • 5. Security and compliance
  • 6. Customer service: how to contact Monobank
  • 7. Customer reviews
  • 8. Comparison with PrivatBank, Oschadbank, and Sense Bank
  • 9. Case studies: three businesses using Monobank
  • 10. Expansion and future outlook

1. Background and history of Monobank

Origins: the Fintech Band adventure

The story of Monobank begins with Fintech Band, a startup founded in 2016 by two iconic figures of the Ukrainian tech scene: Oleg Gorokhovsky and Dmitry Dubilet. Both had previously spent years in leadership positions at PrivatBank, Ukraine's largest bank, before it was nationalized in December 2016. This experience gave them an intimate understanding of the limitations of traditional banking and the untapped potential of a fully mobile-first approach.

The initial idea was bold: create a bank that lives entirely within a smartphone app, with no branches, no paperwork, and no queues. To make this vision a reality, Fintech Band partnered with Universal Bank, which held a full banking license issued by the National Bank of Ukraine (NBU). Under this Banking-as-a-Service model, Monobank leverages Universal Bank's regulatory infrastructure while focusing exclusively on what it does best: developing a cutting-edge mobile application and delivering an exceptional user experience.

After months of development and a closed beta phase, Monobank officially launched in May 2017. The response from Ukrainian consumers was immediate and enthusiastic. Within weeks, tens of thousands of users had signed up, attracted by the promise of a free, modern, and hassle-free banking experience. The phrase "the bank in your pocket" quickly became Monobank's signature tagline.

Explosive growth

Monobank's growth trajectory has been nothing short of remarkable:

  • 2017: Launch year — over 100,000 cards issued within months.
  • 2018: Surpassed 1 million users. The app became the highest-rated banking app on both the App Store and Google Play in Ukraine.
  • 2019: Reached 2 million users. Introduction of deposits, loans, and cashback features.
  • 2020: 3 million users. Launch of business accounts and the "neon" premium subscription.
  • 2021: 4 million users. Introduction of premium metal cards and expanded lending products.
  • 2022: Despite the full-scale Russian invasion in February 2022, Monobank demonstrated extraordinary resilience. The team continued to operate, relocating some staff abroad while maintaining full service for users across Ukraine and abroad. The bank played a critical role in supporting the Ukrainian economy and military through integrated donation features.
  • 2023–2024: Continued growth to over 7 million users. Introduction of international transfers, EUR accounts, USD accounts, and support for Ukrainian refugees in Europe.
  • 2025: Over 9 million users. Monobank has firmly established itself as Ukraine's most popular digital bank and one of the most successful neobanks in Eastern Europe.

As of early 2026, Monobank has issued over 10 million cards and processes millions of transactions daily. The bank has been profitable since 2020, a rare achievement among neobanks worldwide.

Key people

Oleg Gorokhovsky, co-founder and CEO, is the public face of Monobank. A charismatic and outspoken leader, he regularly shares updates and insights on social media, maintaining a direct and transparent relationship with the user community. Dmitry Dubilet, co-founder, has focused on product strategy and technology, driving the relentless innovation that characterizes Monobank's approach.

The development team, largely based in Ukraine (with some members displaced across Europe due to the war), is known for its speed of execution. New features are shipped at a pace that would be the envy of many Silicon Valley startups, often within weeks of being conceived.

The war and Monobank's role

The Russian invasion of Ukraine in February 2022 tested Monobank in ways no business plan could have anticipated. The bank's response was exemplary: within hours of the invasion, Monobank had activated emergency protocols, ensured the continuity of all banking services, and integrated a donation feature that allowed users to contribute directly to the Ukrainian Armed Forces and humanitarian relief efforts.

During the war, Monobank has processed billions of hryvnias in donations, becoming one of the primary channels through which Ukrainians support their country's defense. The bank has also provided fee waivers and flexible loan terms for military personnel and affected civilians, reinforcing its image as a bank that stands with its people in the most difficult times.

The vision

Monobank's vision, as articulated by its founders, is to build a "financial super-app" — a single application that covers every aspect of a person's financial life: payments, transfers, savings, investments, insurance, loans, and more. This ambition drives every product decision and every new feature that the team develops.

If you are looking to call Monobank to learn more about their history and mission, note that Monobank does not have a traditional phone switchboard. All contact is made through the Monobank app or the website mono.ua. You can also request a personalized demo directly on the website.

2. Plans and pricing

A transparent and competitive fee structure

Understanding Monobank fees is essential before signing up. Monobank has built its brand on transparency and affordability, offering a fundamentally free core account with no monthly maintenance fees, no minimum balance requirements, and no hidden charges.

The free plan (basic)

The basic Monobank account includes:

  • Free account opening and maintenance.
  • A free virtual card (instant issuance).
  • A free physical card (delivered by mail or to a pickup point).
  • Free domestic transfers to other Monobank users (instant).
  • Free domestic transfers to other Ukrainian banks (up to a monthly limit).
  • No fees for payments in UAH (Ukrainian hryvnia).
  • Cashback on purchases (up to 20% with selected partners).
  • Spending analytics and categorization.
  • Integration with Apple Pay and Google Pay.

Pro plan (premium)

For users who want enhanced features, Monobank offers the "pro" subscription:

  • Higher cashback percentages.
  • Fee-free international transfers.
  • Reduced foreign exchange margins.
  • Priority customer support.
  • A premium metal card option.
  • Higher transfer and withdrawal limits.

The pro plan is available for a monthly or annual fee, with the annual option providing a discount equivalent to two free months.

Business accounts

Monobank also offers business accounts for entrepreneurs and companies (FOP — ФОП in Ukrainian legal terms, and LLCs). Business accounts include:

  • Free account opening.
  • Multiple cards for employees.
  • Integration with accounting software.
  • Business expense analytics.
  • Tax payment features.
  • Corporate card management with individual spending limits.

Foreign currency accounts

Monobank offers multi-currency accounts, allowing users to hold funds in UAH, USD, and EUR. Currency exchange is performed within the app at competitive rates, significantly cheaper than traditional banks. This feature has been particularly valuable for Ukrainians receiving remittances from abroad or shopping on international websites.

Lending products

Monobank provides several credit products:

  • Credit limit (credit card): Pre-approved credit lines of up to 100,000 UAH, with a grace period of up to 62 days with no interest.
  • Installment plans: Split purchases into 3 or 4 equal payments with 0% interest at partner merchants.
  • Cash loans: Personal loans with competitive interest rates, approved within minutes through the app.

The credit scoring process is fully automated, using proprietary algorithms that analyze a wide range of data points to assess creditworthiness in real-time.

3. App features

A best-in-class mobile experience

The Monobank app is consistently rated as one of the best banking apps in the world. Available on iOS and Android, it combines a clean, intuitive interface with a comprehensive set of financial tools. Every feature has been designed for mobile-first usage, meaning nothing requires a desktop computer or a branch visit.

Key features include:

  • Instant transfers: Send money to any Monobank user instantly by phone number, or to any Ukrainian bank card in seconds.
  • QR payments: Pay at merchants by scanning a QR code, no physical card needed.
  • Card management: Freeze/unfreeze cards, adjust spending limits, view PIN, and request replacement cards — all from the app.
  • Spending analytics: Automatic categorization of expenses with visual charts showing spending by category, merchant, and time period.
  • Deposit accounts: Open savings deposits with competitive interest rates directly from the app.
  • Investment features: Buy and sell government bonds and other instruments.
  • Insurance: Purchase travel, car, and health insurance policies within the app.
  • Donations: Contribute to charitable causes and military support funds directly from the app.
  • Chat support: Integrated chat for customer service inquiries.

Apple Pay and Google Pay

Monobank cards are fully compatible with Apple Pay and Google Pay, enabling contactless payments via smartphones and smartwatches. The setup process takes less than a minute, and once configured, users can pay at any terminal that accepts contactless payments.

International features

In response to the war and the displacement of millions of Ukrainians, Monobank has significantly expanded its international features:

  • SEPA transfers for EUR payments.
  • SWIFT transfers for USD and other currencies.
  • Fee waivers for Ukrainian refugees in EU countries.
  • Multi-currency cards that work internationally via the Mastercard network.
  • Partnership with European financial institutions to serve Ukrainian residents abroad.

4. Additional services

Monobank Jar (Banka)

One of Monobank's most beloved features is the "Jar" (banka in Ukrainian) — a shared goal-based savings tool. Users can create jars for specific purposes (a trip, a gadget, a gift) and invite friends and family to contribute. Jars have become a cultural phenomenon in Ukraine, used for everything from wedding gifts to military equipment fundraising.

Deposit accounts

Monobank offers competitive-term deposit accounts in UAH, USD, and EUR. Interest rates are among the highest available in the Ukrainian market, and the entire process — from opening a deposit to receiving interest — happens within the app.

Insurance

Monobank has partnered with leading Ukrainian insurers to offer a range of insurance products directly within the app:

  • Travel insurance.
  • Car insurance (OSAGO — mandatory third-party liability, and CASCO — comprehensive coverage).
  • Health insurance.
  • Property insurance.

Claims and policy management are handled entirely through the app, eliminating paperwork and long processing times.

Installment payments

Monobank's installment payment feature (called "pay parts" or оплата частинами) allows users to split purchases at partner merchants into 3 or 4 equal payments with 0% interest. This feature is available at thousands of merchants across Ukraine, covering categories from electronics and furniture to travel and healthcare.

5. Security and compliance

Regulatory framework

Monobank operates under the banking license of Universal Bank, which is regulated by the National Bank of Ukraine (NBU). This means that all deposits held at Monobank are protected by the Deposit Guarantee Fund of Ukraine (Фонд гарантування вкладів фізичних осіб) up to 200,000 UAH per depositor.

Technical security

Monobank employs industry-leading security measures:

  • End-to-end encryption: All communications between the app and Monobank's servers are encrypted using TLS 1.3.
  • Biometric authentication: Face ID, Touch ID, and device PIN for app access.
  • 3D Secure: All online card transactions are protected by 3D Secure 2.0 authentication.
  • Real-time fraud monitoring: AI-powered systems analyze every transaction in real-time to detect and prevent fraudulent activity.
  • Instant card freezing: Users can freeze and unfreeze their cards instantly from the app, 24/7.
  • Transaction notifications: Push notifications for every transaction, enabling immediate detection of unauthorized activity.

Compliance with Ukrainian and international standards

As part of Universal Bank, Monobank complies with all NBU regulations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. Identity verification is performed digitally during the onboarding process using government databases and biometric technology.

6. Customer service: how to contact Monobank

Available contact channels

This is the most frequently asked question: how to reach Monobank customer service by phone? The answer is straightforward: Monobank does not offer a traditional phone number for customer service. There is no Monobank phone number, no Monobank customer service phone, and no Monobank toll-free number in the conventional sense. All customer interactions are handled through the following digital channels:

  • In-app chat (primary channel): The main and fastest way to reach Monobank support. From the mobile app, open the chat to exchange messages in real-time with a support agent. This is the recommended method to speak with a Monobank advisor. Response times are generally under a few minutes during business hours.
  • Email: For less urgent matters, you can contact Monobank support via email at the address provided in the app or on the website.
  • Help center: A comprehensive knowledge base is available on mono.ua, covering the most common questions about registration, cards, transfers, security, and more.
  • Social media: Monobank maintains active profiles on Telegram, Instagram, and Facebook, where the community team responds to user questions and comments.

If you are searching for a Monobank phone number or a number to call Monobank, you won't find one. This is a deliberate choice by Monobank, shared by many modern fintechs, which prioritize the traceability and efficiency of digital channels over phone calls.

Operating hours

In-app chat support is available during extended hours, with automated systems providing 24/7 responses for common questions and human agents available during business hours. For emergency operations (freezing a lost or stolen card), the instant freeze feature is available 24/7 via the app — far faster than trying to call Monobank if such a number existed.

Complaints process

Monobank has a formal complaints procedure. If your inquiry to support does not receive a satisfactory response, you can escalate your complaint through the in-app chat. Monobank is committed to resolving all complaints within a defined timeframe, in compliance with NBU regulations.

No physical branches

Monobank is a 100% digital platform. There are no physical branches or service points. All account management, card operations, and customer service interactions take place through the mobile app or the website mono.ua.

Summary: how to contact Monobank

  1. Via the Monobank app (in-app chat) — recommended channel, fast response
  2. Via email — for documented requests
  3. Via the help center — for frequently asked questions
  4. Via social media — for general inquiries and community engagement

7. Customer reviews

Overview across major platforms

Monobank customer reviews are a valuable indicator of the platform's real-world quality. Here is an overview of customer feedback across major review platforms:

App Store and Google Play

The Monobank app is one of the highest-rated banking apps globally. On both the Apple App Store and Google Play, it consistently receives ratings above 4.8 out of 5, with millions of reviews. Users praise the app's design, speed, feature richness, and reliability.

Trustpilot and independent reviews

On independent review platforms, Monobank receives generally positive feedback. The most frequently mentioned positive points include:

  • Intuitive, well-designed interface.
  • Fast and transparent customer service via in-app chat.
  • Competitive exchange rates and low fees.
  • Innovative features (cashback, installments, jars).
  • Strong sense of community and national pride, particularly during the war.

Areas for improvement mentioned by users:

  • Limited options for international banking compared to global neobanks.
  • Occasional delays during peak periods.
  • Some users would prefer a phone support option for emergencies.

Overall assessment

In summary, Monobank customer reviews converge toward a very positive assessment of the platform, particularly for:

  • Individual users seeking a free, modern, and efficient banking experience.
  • Small business owners needing affordable business accounts.
  • Young, tech-savvy users who appreciate the mobile-first approach.
  • Users who value community engagement and social responsibility.

8. Comparison with PrivatBank, Oschadbank, and Sense Bank

Monobank vs PrivatBank

PrivatBank is Ukraine's largest bank, nationalized in 2016. It offers the most extensive branch and ATM network in the country and serves both retail and corporate customers.

CriterionMonobankPrivatBank
Founded20171992
TypeMobile-only neobankTraditional bank with digital services
BranchesNone1,200+
ATMsUniversal Bank + partner network10,000+
Account opening5 minutes, fully digitalBranch visit or online
Monthly feesFreeVaries (some free plans)
App rating4.8+ stars4.0-4.5 stars
Phone supportNo (in-app chat only)Yes (0 800)
Key advantageBest-in-class mobile experienceLargest network, universal bank

Verdict: PrivatBank is better suited for users who need physical branches, complex banking products (mortgages, business loans), or the reassurance of a state-owned bank. Monobank is the clear winner for users who want a fast, free, and modern mobile banking experience.

Monobank vs Oschadbank

Oschadbank is Ukraine's state savings bank, with the largest branch network in the country. It is perceived as the safest option by many Ukrainians due to its government ownership.

CriterionMonobankOschadbank
Founded20171991
OwnershipPrivate (via Universal Bank)State-owned
BranchesNone3,500+
Mobile app qualityExcellentAverage
Account openingFully digital, 5 minBranch visit often required
Deposit guarantee200,000 UAH200,000 UAH (state-backed)
Phone supportNo (in-app chat)Yes

Verdict: Oschadbank is preferred by users who prioritize state-backed security and extensive physical presence. Monobank wins on user experience, speed, and cost-effectiveness.

Monobank vs Sense Bank

Sense Bank (formerly Alfa-Bank Ukraine, rebranded after the Russian invasion) is a modern universal bank with strong digital capabilities.

CriterionMonobankSense Bank
Founded20172023 (rebrand)
TypeMobile-only neobankUniversal bank with digital focus
BranchesNoneLimited network
App qualityExcellentGood
Premium cardsYes (metal card)Yes (Sense Elite)
CashbackUp to 20%Up to 25%

Verdict: Both banks offer competitive digital experiences. Monobank has the edge in mobile innovation and community engagement, while Sense Bank offers the backing of a full banking license and physical service points.

Summary comparison table

CriterionMonobankPrivatBankOschadbankSense Bank
TypeNeobankTraditionalState bankUniversal
Mobile-firstYesNoNoPartially
BranchesNone1,200+3,500+Limited
Free accountYesYesYesYes
Phone supportNoYesYesYes
Key advantageBest mobile appLargest networkState guaranteeModern universal

Among these four banks, only Monobank does not offer telephone support. This reflects its founding philosophy of providing all services through the mobile app, where interactions are faster, more traceable, and more efficient than traditional phone calls.

9. Case studies: three businesses using Monobank

Case study 1: A small e-commerce business in Kyiv

Business: An online store selling Ukrainian artisanal products, based in Kyiv.
Challenge: The business needed a fast, affordable way to accept payments online and manage cash flow without the complexity and fees of a traditional business bank account.
Sector: E-commerce / Retail
Size: 3-5 employees

Solution: The owner opened a Monobank FOP (individual entrepreneur) account in under 10 minutes through the app. The business account provides a unique payment link that can be shared with customers, integration with popular Ukrainian payment systems, and automatic expense categorization.

Results:

  • 90% reduction in banking fees compared to the previous traditional bank.
  • Real-time payment notifications and instant transfers to suppliers.
  • Automated bookkeeping export for tax reporting.
  • Ability to issue corporate cards to employees with individual spending limits.

Case study 2: A freelance IT specialist in Lviv

Profile: A software developer working with international clients, based in Lviv.
Challenge: Receiving payments from foreign clients in USD and EUR, converting to UAH, and managing personal finances efficiently.

Solution: The freelancer uses Monobank's multi-currency accounts to receive USD and EUR payments, converts to UAH at competitive rates within the app, and uses the analytics tools to track income and expenses for tax purposes.

Results:

  • 60% savings on currency conversion compared to traditional banks.
  • Instant access to received funds.
  • Clear financial records for annual tax declarations.

Case study 3: A community fund raising money for military support

Organization: A volunteer group raising funds for the Ukrainian Armed Forces.
Challenge: Collecting donations transparently and efficiently, with real-time tracking and public accountability.

Solution: The group created a Monobank Jar (banka), shared the link on social media, and received donations from thousands of contributors. The jar's balance is publicly visible, ensuring full transparency.

Results:

  • Raised over 5 million UAH within 3 months.
  • Full transparency with real-time balance visible to all donors.
  • Zero fees on donations — Monobank waived all charges for military support funds.
  • Donors could contribute in seconds using their Monobank app.

10. Expansion and future outlook

The path forward

Monobank's future is shaped by several strategic priorities:

  • Deepening the super-app vision: Adding more financial services — investments, insurance, pensions — to make the app the single point of access for all financial needs.
  • Serving Ukrainians abroad: Expanding services for the Ukrainian diaspora in the EU and beyond, including local IBANs and partnerships with European banks.
  • Strengthening business offerings: Enhancing the business account with more integrations, payroll features, and merchant services.
  • Continued innovation: Leveraging AI for personalized financial advice, fraud prevention, and credit scoring.
  • Post-war reconstruction: Positioning Monobank as a key player in Ukraine's economic recovery, supporting businesses and individuals in rebuilding the country.

Challenges

Despite its success, Monobank faces several challenges:

  • War-related risks: Ongoing military conflict creates operational uncertainty and economic volatility.
  • Regulatory evolution: The NBU continues to tighten regulations, requiring ongoing compliance investments.
  • Competition: Both traditional banks and new fintech entrants are improving their digital offerings.
  • International expansion complexity: Each new market requires local licenses, partnerships, and regulatory compliance.

Long-term vision

Monobank aspires to become the financial super-app for every Ukrainian — at home and abroad. With its proven track record of innovation, resilience, and customer-centricity, Monobank is well-positioned to achieve this vision. The bank that started as an experiment in mobile-only banking has become a symbol of Ukrainian technological excellence and resilience in the face of adversity.


Practical guide: all Monobank procedures step by step

How to open a Monobank account

The account opening process is entirely digital:

  1. Download the app: Get the Monobank app from the App Store or Google Play.
  2. Enter your phone number: You'll receive an SMS verification code.
  3. Provide your details: Name, date of birth, and other basic information.
  4. Identity verification: Take a photo of your passport or Ukrainian ID card and a selfie. The system verifies your identity against government databases within minutes.
  5. Tax identification number (RNOKPP): Enter your Ukrainian tax number for compliance purposes.
  6. Account activation: Once verified, your account is activated immediately with a virtual card ready to use.
  7. Physical card delivery: Order a physical card, which will be delivered by mail or to a pickup point within 1-5 business days.

The entire process typically takes 5-10 minutes for Ukrainian citizens. For non-citizens or complex cases, verification may take longer.

How to close your Monobank account

  1. Withdraw or transfer all remaining funds from your account.
  2. Contact support via the in-app chat to request account closure.
  3. Confirm your identity and the closure request.
  4. The account will be closed within a few business days after all pending transactions are settled.

There are no account closure fees.

What to do in case of a lost, stolen, or blocked card

Lost or stolen card:

  1. Open the Monobank app immediately.
  2. Go to the "Cards" section and select the affected card.
  3. Tap "Freeze card" — the operation is instant and available 24/7.
  4. If the card is permanently lost, request a replacement card through the app.

Unexpected card block:

If your card is unexpectedly declined, check in the app whether the card is frozen, whether your spending limit has been reached, or whether a security hold has been placed. To increase your limit, adjust the settings in the card management section. All these operations are handled autonomously through the app — no phone call needed.

How to manage authentication and account security

Monobank uses biometric authentication (Face ID/Touch ID) for app access. For sensitive operations (large transfers, adding beneficiaries), additional confirmation is required. If you forget your PIN, reset it directly through the app. Account security is managed entirely through digital channels.

Transfers and daily operations

Transfers to other Monobank users are instant and free. Transfers to other Ukrainian banks are free up to a monthly limit. International transfers (SEPA, SWIFT) are available for EUR and USD. Transfer times vary: instant for Monobank-to-Monobank, within a few hours for domestic interbank, and 1-3 business days for international transfers.


FAQ: Frequently asked questions about Monobank

How to contact Monobank by phone?
Monobank does not offer a traditional phone number. Customer service is provided exclusively through the in-app chat, which is fast, free, and available during extended hours.

Is there a Monobank toll-free number?
No. There is no toll-free or standard phone number for Monobank customer service. All support is handled through the app (chat) and email.

How to open a Monobank account?
Download the app, complete the digital registration (phone number, identity verification via passport/ID photo and selfie), and your account is active within minutes. No branch visit required.

Can I close my Monobank account?
Yes. Withdraw all funds and contact support via the in-app chat to request closure. There are no closure fees.

Does Monobank support Apple Pay and Google Pay?
Yes. Monobank cards are fully compatible with Apple Pay and Google Pay for contactless payments.

What are the transfer limits?
Transfer limits vary by account type and verification level. Check the "Limits" section in your app for your specific limits. You can request limit increases through the app.

Is Monobank suitable for businesses?
Yes. Monobank offers FOP (individual entrepreneur) and LLC accounts with features tailored for small and medium businesses, including corporate cards, expense analytics, and accounting integrations.

How to freeze a lost or stolen Monobank card?
Open the app, go to "Cards," select the affected card, and tap "Freeze." The freeze is instant and available 24/7. No phone call needed.

Are Monobank deposits guaranteed?
Yes. Deposits are protected by the Deposit Guarantee Fund of Ukraine up to 200,000 UAH per depositor, through Monobank's partnership with Universal Bank.

Does Monobank offer a referral program?
Yes. Monobank has a referral program where both the referrer and the new user receive a bonus when the new user signs up and activates their card. Details are available in the app.


Conclusion

Monobank has established itself as Ukraine's leading digital bank and one of the most successful neobanks in Eastern Europe. With its mobile-only approach, transparent fee structure, innovative features, and unwavering commitment to its users — even during the most challenging times — Monobank has redefined what a bank can be.

While users accustomed to traditional banks may miss the absence of a phone number or physical branches, the quality of the in-app support and the speed of the app itself more than compensate. Customer reviews consistently rank Monobank as one of the best banking apps in the world.

In the face of competition from established banks (PrivatBank, Oschadbank) and newer entrants (Sense Bank), Monobank differentiates itself through its unmatched mobile experience, its community-driven approach, and its proven resilience. With over 9 million users and a path to profitability, Monobank is poised to remain a dominant force in Ukrainian banking for years to come.

For any questions, feel free to contact Monobank through the mobile app or the website mono.ua. And if you're looking for a phone number — remember: everything happens through the app. That's the future of banking, and Monobank was built for it.


Sources: mono.ua, Forbes Ukraine, AIN.UA, VC.ru, Trustpilot, Google Play, App Store, National Bank of Ukraine, Deposit Guarantee Fund of Ukraine. Last updated: April 2026.

Customer support and contact channels for Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank

When searching for Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank's contact details, the fastest way is usually to visit their official website or check the mobile app. Whether the request concerns account access, card management, transfers, fees, security settings or a complaint, the support team can guide you through the process.

Many users search for terms such as phone number, customer service, direct contact, advisor number, card opposition, transfer delay, mobile app support or account security. This page centralizes the key expressions associated with Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank.

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Not available — check official website

Services offered by Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank

  • Current account
  • Bank card
  • Transfer
  • Direct debit
  • Savings
  • Credit
  • Insurance
  • Customer service
  • Mobile app
  • Budget management
  • Notifications
  • Technical support

How to contact Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank by phone

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Step 2: Visit the official website

Visit Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank's official website to find the most up-to-date contact information.

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Listen carefully to the options and select the one matching your need.

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Is the Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank number free?

Contact Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank directly to confirm rates.

What are Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank's customer service hours?

Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank's customer service is generally available Monday to Friday from 9am to 6pm.

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Tips for contacting Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank

Visit the official website

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Have your customer number ready

Always have your customer number handy before calling.

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Check the online FAQ

The website often has a comprehensive FAQ section.

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The security of your personal and financial data is a top priority for Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank.

Enhanced authentication: Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank uses two-factor authentication (2FA).

Data encryption: All communications are encrypted with SSL/TLS 256-bit.

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24/7 monitoring: Fraud detection systems operate continuously.

Why choose Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank?

  • ✓ Intuitive and comprehensive mobile app
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