Oxygen: The American Neobank Designed for Freelancers and Creators Key Facts

• Customer service phone: 18662877021
• Service hours: Monday-Friday, 9am-6pm
• Languages: French, English, Spanish
• Contact methods: Phone, Email, Mobile App, Live Chat

About Oxygen: The American Neobank Designed for Freelancers and Creators

Oxygen: The American Neobank Designed for Freelancers and Creators

In a rapidly evolving American banking landscape, Oxygen has established itself as a leading neobank for independent workers, freelancers, and content creators. Founded with the bold vision of simplifying financial management for professionals juggling personal and business income, Oxygen offers a modern banking approach accessible via its mobile app. Whether you're a freelance graphic designer in Los Angeles, a YouTuber in New York, or an independent consultant in Austin, this American neobank was built to meet your specific needs. Let's explore everything you need to know about Oxygen — its offerings, features, security, and much more.

Table of Contents

• Background and History of Oxygen
• Plans and Pricing
• Key Features
• Additional Services
• Security and Fund Protection
• Customer Service
• Customer Reviews and Feedback
• Comparison with Novo, Lili, and Mercury
• Case Studies
• Expansion and Future Outlook

1. Background and History of Oxygen

The neobank was founded in 2020 in San Francisco, California, by Hussein Ahmed, a visionary entrepreneur who identified a glaring gap in the American banking sector: the lack of banking solutions truly tailored to freelancers, content creators, and gig economy workers. At a time when millions of Americans were leaving traditional employment for independent work, conventional banks continued to offer products designed for employees receiving a fixed monthly salary. This fintech was born from this observation and the desire to create a digital bank that understands the financial realities of independent workers.

Oxygen's launch came at a pivotal moment. The COVID-19 pandemic had accelerated the shift toward remote and independent work. Millions of people found themselves managing personal and business finances simultaneously, often with irregular income and banking needs that traditional institutions could not adequately serve. The fintech seized this opportunity by offering a fully digital banking platform, accessible through its mobile app, that allowed users to manage both personal and business accounts from a single interface.

From its earliest days, the neobank raised significant funding from prominent Silicon Valley investors. It quickly attracted attention thanks to its unique market positioning. Unlike generalist neobanks like Chime or Current, the fintech chose to focus on a specific customer segment: creators, freelancers, solo entrepreneurs, and small businesses. This targeted positioning enabled it to develop bespoke features that traditional banks and even other neobanks did not offer.

The history of this neobank is also defined by its banking partnership with The Bancorp Bank, a regulated financial institution that ensures regulatory compliance and deposit protection through the FDIC (Federal Deposit Insurance Corporation). This partnership is crucial because it allows Oxygen to offer full banking services while focusing on technological innovation and user experience. Customer funds are thus protected up to $250,000 by the FDIC, providing the same level of security as a traditional institution.

Over the years, the company has continuously enriched its offering. It introduced dedicated business accounts, built-in invoicing tools, tax management features, and even a cashback program tailored to the everyday spending of freelancers and creators. Every new feature was developed in close consultation with the community, allowing the company to remain true to its original mission: to be the bank for independent workers.

The brand name itself, Oxygen, is symbolic. Just as oxygen is essential to life, the neobank aspires to be the indispensable element of its users' financial lives. This philosophy is reflected in every aspect of the experience offered, from the simplicity of opening an account to the daily management of finances through the app. The brand has built a strong, modern, and aspirational identity that resonates particularly with Millennials and Generation Z.

Today, the neobank continues to grow and evolve. The company serves several hundred thousand users across the United States and continues to develop with new features and services. Its headquarters remain in San Francisco, at the heart of the global technology ecosystem, enabling it to recruit top talent and stay at the forefront of fintech innovation. The company is accessible online through its official website oxygen.us and offers all its services through its mobile app available on iOS and Android.

2. Plans and Pricing

The fintech offers a range of plans structured around several service tiers, designed to adapt to different user profiles and needs. The neobank stands out for its transparent pricing and the absence of many fees commonly found at traditional American banks. Here is a comprehensive overview of the plans and pricing offered by this fintech.

Oxygen Personal Account

The personal account is the neobank's base offering. It is designed for individuals who want a modern banking solution with no hidden fees. Account opening is done entirely through the mobile app in just a few minutes. The personal account includes a Visa debit card that can be used for purchases wherever Visa is accepted, as well as ATM withdrawals. The neobank does not charge monthly maintenance fees for this account, representing significant savings compared to traditional banks that often charge between $10 and $15 per month for equivalent services.

The personal account provides free access to a network of more than 55,000 Allpoint ATMs across the United States, enabling fee-free withdrawals. Incoming direct deposits are processed quickly, and the platform even offers early access to paychecks up to two days before the official payment date for users who set up direct deposit. Transfers between Oxygen customers are instant and free, and ACH transfers to external accounts are also offered at no additional cost.

Oxygen Business Account

The business account is one of the neobank's flagship offerings and a true differentiator in the neobank market. Designed for freelancers, content creators, solo entrepreneurs, and small businesses, this account enables clear separation of business and personal finances. Opening a business account is also done through the app and does not require a physical visit to a bank branch, unlike many traditional banks.

This account includes a business debit card, built-in invoicing tools, the ability to receive client payments directly into the account, and business expense tracking features. Pricing for the business account varies by service tier, but Oxygen maintains competitive pricing compared to competing offers. For freelancers and micro-entrepreneurs, the basic business account is often offered with no monthly fees, provided certain usage conditions are met, such as a minimum transaction volume.

Oxygen Service Tiers

The neobank has structured its offerings into several service tiers, often designated by evocative names tied to the periodic table of elements. Each tier offers increasing benefits in terms of transaction limits, cashback, premium features, and customer support. The first tier is available for free and offers essential features. Higher tiers, accessible through a monthly subscription or by reaching certain deposit thresholds, unlock additional benefits such as higher cashback rates, increased withdrawal and transfer limits, and priority access to customer support via the app.

The first tier is perfect for beginning freelancers or creators who are just starting to monetize their activity. It offers all the basic features needed to manage day-to-day finances effectively. The intermediate tier is suited for established professionals who handle larger transaction volumes and need higher limits and advanced management tools. Finally, the premium tier is designed for high-earning creators and small businesses that require the most comprehensive services and the most generous limits.

Detailed Fee Schedule

Oxygen's pricing policy aims to be simple and transparent. Here are the main elements of the neobank's fee schedule:

• Monthly maintenance fees: $0 for the basic account; between $9.99 and $19.99 per month for premium tiers depending on the chosen plan.
• Visa debit card: free issuance; replacement for lost or stolen cards charged a nominal fee.
• ATM withdrawals: free on the Allpoint network (55,000+ ATMs); variable fees outside the network (generally between $2.50 and $3 per withdrawal).
• ACH transfers: free for standard incoming and outgoing transfers.
• Instant transfers: reduced fees for accelerated transfers, generally between 1% and 1.5% of the transferred amount.
• International transfers: available with competitive fees compared to traditional banks and specialized services.
• Mobile check deposit: free via the built-in mobile deposit feature in the app.
• Overdraft: The platform does not offer traditional overdraft, thereby avoiding overdraft fees that cost an average of $35 per incident at traditional banks.
• Foreign exchange fees: foreign currency transactions are subject to competitive fees, generally lower than those charged by traditional banks.

It is important to note that the neobank's fee schedule evolves regularly. The neobank adjusts its pricing based on market conditions and user feedback. For the most up-to-date pricing, it is recommended to check the oxygen.us website directly. Users can also access all fee terms from their account settings in the Oxygen app.

Cashback and Rewards

One of the major attractions of this neobank lies in its cashback program. The neobank offers a rewards system that allows users to earn back a percentage of purchases made with the Oxygen debit card. The cashback rate varies by service tier and spending categories. Certain categories relevant to freelancers and creators, such as subscriptions to digital tools, digital marketing spending, or purchases of creative equipment, may benefit from enhanced cashback rates.

The cashback program is designed to be simple and automatic. Rewards are credited directly to the user's account, with no need to manually activate them or fill out forms. This simplicity is consistent with Oxygen's overall philosophy of minimizing friction in the daily financial management of its users.

3. Key Features

The neobank stands out with a set of features specifically designed to meet the needs of freelancers, creators, and independent entrepreneurs. The mobile app is the heart of the user experience and brings together all the tools necessary for daily financial management. Here is a detailed look at the main features offered by the neobank.

Intuitive Mobile App

The neobank's mobile app is available on iOS (App Store) and Android (Google Play Store). It was designed with particular attention to user experience and ergonomics. The interface is modern, clean, and intuitive, allowing users to easily navigate between their different accounts, check balances in real time, make transactions, and access all the neobank's features. The app is the central access point for all interactions with Oxygen, whether managing finances, contacting support via the app, or setting preferences.

The app loads quickly and offers a smooth experience even on older devices. Push notifications allow users to track transactions in real time, receive security alerts, and stay informed about new features. Interface customization is also available, with the ability to rearrange certain dashboard elements according to preferences.

Multi-Account Management

One of Oxygen's most appreciated features is the ability to simultaneously manage personal and business accounts from a single app. This feature is particularly valuable for freelancers and creators who need to separate their personal and business finances for tax and accounting reasons. Instead of juggling multiple banking apps or maintaining accounts at different institutions, Oxygen users can manage everything from one place.

Oxygen's multi-account management allows instant switching between the personal and business account, real-time fund transfers between the two accounts, and a consolidated view of all finances. Each account has its own debit card, its own statements, and its own tracking tools, ensuring clear separation that meets tax requirements.

Sub-Accounts and Budget Envelopes

The neobank offers a sub-account system that functions as virtual budget envelopes. Users can create multiple sub-accounts within their main account, each dedicated to a specific goal: savings for taxes, emergency fund, marketing budget, equipment savings, etc. This feature is especially useful for freelancers who need to set aside a portion of their income for quarterly taxes — an obligation often neglected that can lead to unpleasant surprises at year-end.

Sub-accounts can be funded manually or automatically based on rules defined by the user. For example, it's possible to set up an automatic transfer of 30% of each deposit to a sub-account dedicated to taxes. This automation enables effortless financial discipline, which is crucial for independent workers whose income is often irregular.

Built-In Invoicing Tools

The platform integrates invoicing tools directly into its app, allowing freelancers and creators to send professional invoices to their clients. This feature eliminates the need for third-party invoicing software, which is often paid, and centralizes financial management within a single platform. Created invoices are customizable with the user's logo and contact details, and can be sent directly by email from the app.

The invoicing system also allows tracking invoice status (sent, viewed, paid, overdue), sending automatic reminders for unpaid invoices, and receiving payments directly into the account. This complete integration between invoicing and banking significantly simplifies administrative management for freelancers and allows them to focus on their creative work rather than paperwork.

Early Direct Deposit

The fintech offers its users the ability to receive their direct deposit up to two days before the official payment date. This feature, common to several neobanks but always appreciated, allows users who receive regular payments (recurring freelance contracts, revenue from platforms like YouTube or Patreon) to access their funds more quickly. Early deposit is automatic and requires no special configuration beyond setting up direct deposit.

Virtual and Physical Debit Card

Each account comes with a Visa debit card, available in both physical and virtual versions. The virtual card is available immediately after account opening, allowing users to start making online purchases without waiting for the physical card to arrive by mail. The physical card is sent free of charge and is typically received within 7 to 10 business days.

The cards offer standard Visa security features, as well as customization and control options accessible from the app. Users can lock and unlock their card in real time, set spending limits, and enable or disable international transactions and online purchases. These granular controls enhance security and give users total control over how their card is used.

Mobile Check Deposit

Although checks are becoming less common, they remain a payment method used by some clients, particularly in the American business world. The neobank offers a mobile check deposit feature that allows users to deposit checks simply by photographing them with their smartphone through the app. The amount is generally credited to the account within one to three business days, depending on the amount and account history.

Transfers and Payments

The platform offers several transfer and payment options to meet the different needs of its users. Transfers between Oxygen users are instant and free, making payments between collaborators or partners who use the same neobank easy. ACH transfers allow sending and receiving funds to and from external bank accounts, with processing times of one to three business days for standard transfers.

For more urgent transfers, the neobank offers accelerated transfer options at reduced fees. The neobank also supports recurring payments and automatic debits, allowing users to set up automatic payment of subscriptions and regular bills. All these features are accessible from the app and can be managed in a few taps on the screen.

Real-Time Notifications and Tracking

The app offers a comprehensive notification system that allows users to track their financial activity in real time. Every transaction made with the debit card generates an instant push notification, informing the user of the amount, merchant, and remaining balance. These notifications are essential for security (quick detection of fraudulent transactions) and for budget management (constant awareness of spending).

Users can customize their notification preferences from the app settings, choosing the types of alerts they wish to receive and the delivery method (push, email, SMS). The platform also offers weekly and monthly summaries that provide an overview of financial activity, making it easier to track and analyze spending habits.

Automatic Expense Categorization

The app automatically categorizes transactions into different expense categories (food, transportation, software, marketing, etc.). This categorization makes budget tracking and tax return preparation easier, which is particularly important for freelancers and entrepreneurs who need to justify their business expenses. Users can modify automatically assigned categories and create custom categories to adapt the system to their specific activity.

Third-Party Integrations

The neobank integrates with several popular tools and platforms used by freelancers and creators. These integrations allow connecting the bank account with accounting software, payment platforms, and other financial management tools. The goal is to create a cohesive financial ecosystem where data flows automatically between platforms, reducing manual entry and associated errors.

Notable integrations include compatibility with accounting platforms like QuickBooks, project management tools, and payment platforms. These integrations are continuously expanded by the development team, which works to broaden the partner ecosystem to offer an increasingly complete experience to users.

4. Additional Services

Beyond basic banking features, the platform offers a set of additional services that enrich the user experience and position the neobank as a true financial partner for freelancers and creators. These complementary services were developed in response to the specific needs of the user community and help differentiate Oxygen from its competitors.

Interest-Bearing Savings Account

The neobank offers a savings account that provides a competitive yield on deposited funds. The interest rate offered is generally higher than that of traditional banks, which often offer near-zero rates on standard savings accounts. This savings account is ideal for freelancers who want to grow their cash reserves while maintaining quick access to their funds. Interest is calculated daily and credited monthly to the account, with no minimum balance requirements or management fees.

The savings account can be used alongside sub-accounts to optimize cash management. For example, a freelancer can set up an automatic transfer to the savings account for their tax reserves, thereby generating a return on funds that would otherwise be unproductive. This intelligent approach to saving is particularly relevant in a high-interest-rate environment where every dollar can generate a meaningful return.

Tax Preparation Tools

Tax management is one of the major challenges facing freelancers and independent workers in the United States. The fintech has developed specific tools to facilitate tax preparation for its users. Automatic expense categorization, combined with the ability to export detailed reports, considerably simplifies the preparation of quarterly and annual tax returns.

The platform also offers tax estimates that help users anticipate the amount of their taxes and set aside the necessary funds. These tools do not replace the advice of a professional accountant, but they provide a solid foundation for tax planning and reduce the stress associated with managing tax obligations. Users who have specific questions about these features can contact support for clarification.

Referral Program

The neobank has established a referral program that rewards existing users when they recommend the neobank to friends or colleagues. Both the referrer and the referee receive a cash bonus when the new account is opened and activated (typically after a first deposit or first transaction). This referral program is an important growth driver for the neobank and reflects the confidence the neobank places in user satisfaction as the primary driver of recommendations.

The referral program is accessible from the app, where each user has a unique referral link they can share by email, SMS, or on social media. Bonuses are credited automatically to the account once conditions are met, with no need to contact support or submit a manual request.

Multiple Virtual Cards

The platform allows its users to create multiple virtual cards, each with its own security settings and spending limits. This feature is particularly useful for freelancers who subscribe to numerous online services (creative software, cloud services, marketing platforms) and want to isolate each subscription on a separate card. If a virtual card is compromised, the impact is limited to that card alone, without affecting other subscriptions or the main account.

Virtual cards can be created and deleted instantly from the app, offering maximum flexibility. They are compatible with Apple Pay and Google Pay, allowing them to be used for contactless payments in physical stores. This multiple virtual card feature illustrates Oxygen's understanding of the specific needs of digital professionals.

Income Advances

To help freelancers manage periods of irregular income, the fintech has developed an income advance feature that allows eligible users to access a portion of their expected earnings before they are actually paid. This feature, different from a traditional loan, is based on analysis of the user's recurring income and offers a short-term cash flow solution without the high fees associated with cash advances or personal loans.

Eligibility for income advances is determined automatically by the platform's algorithms based on the user's deposit history, income regularity, and overall financial behavior. Amounts and conditions are communicated transparently in the app, and users can choose whether or not to use this feature based on their needs.

Community Support and Educational Resources

The neobank invests in the financial education of its community by offering educational resources tailored to freelancers and creators. The blog, accessible on the oxygen.us website, regularly publishes articles on financial management for independent workers, tax best practices, savings and investment strategies, and freelance market trends. These resources are free and accessible to everyone, even non-Oxygen customers.

In addition to the blog, the fintech maintains an active community on social media where users can exchange tips, share experiences, and ask questions. This community dimension strengthens users' sense of belonging and positions Oxygen not just as a banking service provider but as a partner invested in the professional and financial success of its customers.

Financial Reports and Exports

The neobank offers comprehensive financial reporting features that allow users to generate detailed reports on their financial activity. These reports can be exported in various formats (PDF, CSV) for sharing with an accountant, integration into accounting software, or simply archiving for future reference. Reports include monthly summaries, expense category analyses, income summaries, and cash flow statements.

These reporting tools are particularly valuable at tax time, when freelancers must justify all their income and business expenses. Thanks to the platform's reports, this tedious task becomes much simpler and faster, freeing up time for productive activities. Reports are accessible from the dedicated section of the app and can be generated for any time period.

5. Security and Fund Protection

Security is a fundamental pillar of the offering. The neobank has implemented a comprehensive array of security measures to protect users' funds and personal data. In a context where cyber threats are constantly evolving, the company invests heavily in cybersecurity to provide customers with the peace of mind needed for confident financial management.

FDIC Protection

Thanks to its partnership with The Bancorp Bank, customer deposits are protected by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per depositor. This government protection guarantees that, even in the event of failure of the partner banking institution, customer funds would be reimbursed up to this limit. FDIC protection is one of the pillars of trust in the American banking system and places Oxygen on the same security level as the most established traditional banks.

It is important to understand that FDIC protection applies to deposits and not to any investment products that may be offered in the future. Users can verify the FDIC protection status of their account directly in the app or by contacting support via the app for detailed information about their fund coverage.

Data Encryption

The neobank uses bank-grade encryption (AES-256) to protect all data in transit and at rest. Communications between the mobile app and servers are secured by the TLS (Transport Layer Security) protocol, ensuring that sensitive information cannot be intercepted during transmission. Data stored on servers is also encrypted, making it unusable in the event of unauthorized access to storage systems.

AES-256 encryption is the same standard used by the most demanding financial institutions and government agencies. This level of protection ensures that users' personal information, transaction data, and banking credentials are constantly protected against intrusion attempts and data theft.

Biometric and Multi-Factor Authentication

Access to the app is protected by multiple layers of authentication. Users can configure biometric authentication (fingerprint or facial recognition) for quick and secure access to their account. In addition, Oxygen offers two-factor authentication (2FA) which adds an extra layer of security by requiring a verification code sent via SMS or generated by an authentication app at login.

Multi-factor authentication is particularly important for sensitive operations such as high-value transfers, security setting changes, or adding new beneficiaries. The platform systematically requires additional verification for these operations, even if the user is already logged into the app, providing protection against unauthorized access even in the event of device compromise.

Real-Time Card Controls

The fintech offers its users granular control over their debit card directly from the app. In the event of loss or theft, the card can be locked instantly with a single tap, preventing any fraudulent transactions. Unlocking is just as easy once the card is found. Users can also set daily spending limits, disable online or international transactions, and receive instant alerts for each transaction.

These real-time card controls are an essential element of Oxygen's security strategy. They give users the power to protect their own funds without having to wait for customer service intervention. In the event of a suspicious transaction, the speed of response enabled by these controls can make the difference between a prevented fraud and lost funds.

Transaction Monitoring and Fraud Detection

The neobank deploys advanced AI-based monitoring systems to detect suspicious transactions in real time. These systems analyze each user's spending patterns and automatically flag transactions that deviate from usual behavior. When suspicious activity is detected, Oxygen can temporarily block the card and notify the user via the app to verify the transaction's legitimacy.

Fraud detection relies on machine learning algorithms that continuously improve through the analysis of billions of transactions. This proactive approach to security enables detecting and preventing fraud before it causes significant financial losses. Users who are victims of fraudulent transactions can report the issue directly through the app and benefit from Oxygen's dispute and reimbursement process.

Regulatory Compliance

The neobank operates in strict compliance with American banking regulations. It is subject to the requirements of the Bank Secrecy Act (BSA), the Patriot Act, and anti-money laundering (AML) and Know Your Customer (KYC) regulations. These regulatory obligations ensure that account opening, identity verification, and transaction monitoring processes meet the highest standards in the fight against money laundering and terrorism financing.

Regulatory compliance is overseen by its banking partner, The Bancorp Bank, which is itself regulated by federal and state banking authorities. This dual supervision ensures a high level of compliance and assures users that their funds are managed within a solid and reliable regulatory framework.

Privacy Protection

The platform is committed to protecting the privacy of its users in accordance with applicable personal data protection laws. The privacy policy details precisely what data is collected, how it is used, and with whom it may be shared. The company does not sell users' personal data to third parties for advertising purposes — a practice unfortunately common in the fintech sector.

Users have the right to access their personal data, correct it, and, in certain cases, request its deletion. These rights are accessible from the app settings or by contacting support. The neobank is committed to handling privacy-related requests within reasonable timeframes and in compliance with regulatory requirements.

6. Customer Service

Customer service is a crucial aspect of any financial institution, and the neobank has developed a support approach that reflects its nature as a fully digital neobank. All of Oxygen's customer service is accessible through the mobile app, consistent with the philosophy of centralizing the user experience.

In-App Support

The primary contact channel for customer service is the integrated chat within the app. Users can contact support at any time to ask questions, report issues, or request help. The chat is managed by a combination of automated assistants and human agents. Simple requests (balance verification, transaction status, frequently asked questions) are handled instantly by the automated system, while more complex inquiries are transferred to a human agent.

Users benefit from a complete history of their interactions, making it easier to follow up on open requests and avoiding the need to repeat information during successive contacts. The chat system also allows sharing screenshots and documents, simplifying the resolution of technical issues or document verification.

Online Help Center

The neobank provides a comprehensive help center accessible from the app and the oxygen.us website. This help center contains detailed articles covering all the neobank's features and services, step-by-step guides for common operations, an exhaustive FAQ, and video tutorials for more complex features. The help center is regularly updated to reflect the latest changes to the offering.

The integrated search function in the help center allows quickly finding the information sought. Articles are organized by topic (account, card, security, invoicing, etc.) and by complexity level, facilitating navigation for users of all experience levels. For many common questions, the help center provides immediate answers without needing to contact support, accelerating issue resolution.

Response Times

Customer service response times vary by contact channel and request complexity. For the integrated chat, automated responses are instant, while human agent responses are generally provided within a few minutes to a few hours during support operating hours. Oxygen strives to offer competitive response times, although peak demand periods may occasionally extend wait times.

For security-related emergencies (lost or stolen card, fraudulent transaction), the neobank offers priority handling. Users can report these situations directly from the app, and protective measures (card lock, account freeze) are applied immediately, even outside of human support operating hours. If in doubt about a transaction, it is always recommended to contact support without delay.

Email Support

In addition to the integrated chat, the neobank offers email support for non-urgent requests or inquiries requiring the submission of detailed documents. Email support is suited for complex requests requiring in-depth analysis, such as transaction disputes, requests for historical statements, or questions related to tax compliance. Email response times are generally 24 to 48 business hours.

No Traditional Phone Support

It is important to note that as a fully digital neobank, this fintech does not offer a traditional phone support line. The customer service phone is replaced by the in-app chat, which offers a richer and more traceable experience than traditional phone support. This approach is consistent with Oxygen's digital positioning and allows the neobank to maintain lower operational costs, which translates into reduced fees for users.

For users accustomed to traditional phone support, the absence of a dedicated call line may seem confusing at first. However, digital support offers several advantages: no hold times, written record of exchanges, ability to resume a conversation later, and easy sharing of screenshots and documents. Most users quickly adapt to this communication mode and appreciate its convenience. For any request, simply contact support via the app.

Social Media

The neobank maintains an active presence on major social media platforms (Twitter/X, Instagram, Facebook, LinkedIn) and uses these platforms as additional communication channels. Users can contact it through its official social media accounts for general questions, although requests involving sensitive information are redirected to the app's secure channels. Social media is also used by Oxygen to communicate about new features, promotions, and community events.

Customer Service Quality

The quality of customer service receives mixed reviews from users. Frequently mentioned positive points include the 24/7 availability of automated chat, the competence of human agents, and the speed of resolution for simple issues. Criticisms mainly focus on response times during peak periods and the lack of direct phone support. The company continuously works to improve its customer service by recruiting new agents, enhancing its automated tools, and training its teams on the specific needs of freelancers and creators.

Users dissatisfied with the handling of their request have the option to escalate their complaint or contact management teams directly through official channels. The company is committed to treating every complaint with seriousness and diligence, and user feedback is systematically analyzed to identify areas for service improvement.

7. Customer Reviews and Feedback

User reviews offer a nuanced picture of the experience offered by the neobank. As with any financial institution, feedback is varied and reflects the diversity of customer profiles and expectations. Let's analyze the main themes that emerge from customer reviews published on review platforms, app stores, and specialized forums.

Strengths According to Users

Users regularly highlight several strengths of the neobank. The simplicity of account opening is unanimously praised: in just a few minutes, from the app, an account is open and operational. Multi-account management (personal and business) is considered a major asset by freelancers, who appreciate being able to separate their finances without multiplying banking relationships. The quality of the app's interface is also widely acclaimed, with a modern design and intuitive navigation that makes daily use enjoyable.

The cashback program is another frequently cited strength. Users appreciate earning back a percentage of their spending with no extra effort. Sub-accounts and the budget envelope feature are particularly valued by financially conscious users, who find in these tools an effective way to organize their cash flow and plan their spending and savings.

Free withdrawals on the Allpoint network, the absence of monthly maintenance fees for the basic account, and pricing transparency are also elements that come up positively in reviews. Compared to traditional banks that multiply hidden fees (account maintenance fees, withdrawal fees, transaction commissions), this fintech is perceived as an economical and honest alternative.

Areas for Improvement Identified

Despite many positive reviews, some users point out areas for improvement. Customer service, while generally satisfactory, is sometimes criticized for response times during peak activity. The absence of direct phone support is a recurring complaint from users who prefer voice contact for resolving complex problems. For these users, the in-app chat, while functional, does not fully replace the effectiveness of a direct phone conversation. Nevertheless, most acknowledge that contacting support via the app remains convenient and effective for the majority of requests.

Some users mention identity verification delays during account opening that can sometimes extend beyond the stated timeframes. These delays, while understandable from a regulatory compliance perspective, can be frustrating for users eager to access their new banking services. The neobank has acknowledged this issue and is working to optimize its verification processes to reduce delays while maintaining a high level of security.

The limited availability in certain U.S. states during the early years of operation was also a source of frustration for residents of uncovered states. The fintech has gradually expanded its geographic coverage, but some potential users may have been disappointed not to be able to open an account immediately due to temporary geographic restrictions.

Ratings and Reviews

On review platforms and app stores, the neobank receives generally positive ratings. The app typically earns ratings between 4 and 4.5 out of 5 stars on the App Store and Google Play Store, placing it in the upper range of banking apps. The highest ratings generally come from freelancers and creators who find in Oxygen a solution adapted to their specific needs, while lower ratings are often related to isolated customer service issues or unmet specific expectations.

On Trustpilot and other consumer review platforms, feedback is more nuanced, with an average rating that reflects the diversity of experiences. Detailed positive reviews highlight the innovation and relevance of the offering for independent workers, while negative reviews focus primarily on individual customer service experiences or isolated technical issues.

Freelancer and Creator Testimonials

Testimonials from freelancers and creators are a particularly interesting source of reviews. Many independent professionals share their experience on blogs, podcasts, and social media, offering a detailed look at the neobank's daily use. The most enthusiastic testimonials generally come from freelancers who discovered Oxygen after years of dissatisfaction with traditional banks and who finally appreciate having a solution designed for them.

Content creators on YouTube and Instagram often share their experience with Oxygen in dedicated videos and posts, contributing to its visibility among a targeted audience. This organic content, created by real users and not sponsored, constitutes authentic testimony of the value perceived by the user community.

Satisfaction Trends Over Time

Analysis of reviews over time reveals a general trend toward improving customer satisfaction. Early reviews, published at Oxygen's launch, mentioned more technical issues and missing features, which is common for a neobank in its launch phase. As the Oxygen team released updates and improvements, reviews evolved positively, reflecting the platform's growing maturity.

This continuous improvement reflects the fintech's culture of rapid iteration, which carefully listens to user feedback and integrates their suggestions into its development roadmap. Long-time users appreciate this capacity for evolution and directly link it to the team's responsiveness when they report issues or suggestions by contacting support via the app.

8. Comparison with Novo, Lili, and Mercury

The neobank market for freelancers and small businesses in the United States features several quality players. The neobank faces direct competition from Novo, Lili, and Mercury — three neobanks targeting similar segments. This detailed comparison helps situate this fintech within its competitive landscape and helps potential users make an informed choice.

Oxygen vs Novo

Novo is an American neobank that primarily targets small businesses and entrepreneurs. Like its rival, Novo offers business accounts with no monthly maintenance fees and a fully digital experience. However, they present significant differences in their positioning and features.

The neobank distinguishes itself from Novo through its hybrid approach that allows simultaneous management of personal and business accounts from a single app. Novo focuses exclusively on business accounts, meaning freelancers using Novo must maintain a separate personal account at another institution. For freelancers looking for an all-in-one solution, this neobank presents a clear advantage on this point.

In terms of integrations, Novo stands out with a particularly rich integration ecosystem with business management tools like Shopify, Stripe, QuickBooks, and Xero. This fintech also offers integrations but with a less extensive catalog than Novo. For entrepreneurs who heavily use third-party tools, Novo may offer a more connected experience.

Regarding invoicing tools, both neobanks offer similar features, but the neobank integrates invoicing tools directly into the banking app, while Novo relies more on its third-party integrations. Pricing is comparable, with free basic offerings and paid premium tiers offering advanced features.

In terms of customer service, both neobanks offer primarily digital support. Novo offers chat and email support, similar to Oxygen. For users who want to contact support via the app, both offer a comparable experience, although response times may vary by period.

Oxygen vs Lili

Lili is a neobank targeting a very similar segment to Oxygen: freelancers, independent workers, and self-employed entrepreneurs. The comparison between these two players is therefore particularly relevant for professionals hesitating between these two options.

Lili and this neobank share many common features, including multi-account management, built-in invoicing tools, automatic expense categorization, and tax preparation features. However, Lili positions itself with an even deeper tax-focused approach, offering tax estimation and automatic tax savings tools that are often cited as more developed than those of its competitor.

In terms of design and user experience, both apps are modern and intuitive. The former tends to offer a more aspirational design and a more lifestyle-oriented brand, while Lili adopts a more functional approach directly centered on professional efficiency. The choice between the two depends on the user's personal preferences regarding aesthetics and user experience.

Lili and this neobank's pricing is competitive and comparable. Both neobanks offer free basic offerings with paid premium tiers. Pricing differences are marginal and often depend on current promotions and each neobank's pricing updates. It is recommended to compare current pricing on the respective websites (oxygen.us for Oxygen) at the time of decision-making.

A notable advantage over Lili is the cashback program, which is generally more generous and covers more spending categories. For freelancers who make a significant volume of purchases with their debit card, this difference can represent meaningful savings over the year.

Oxygen vs Mercury

Mercury is a neobank that primarily targets startups and growing technology companies. Although its positioning is different from Oxygen's, Mercury also attracts freelancers and creators looking for premium banking services and advanced features.

Mercury distinguishes itself with features oriented toward larger businesses: multi-user management with roles and permissions, corporate credit cards, treasury management, and advanced integrations with accounting and business management tools. These features are less relevant for an individual freelancer but become essential for creators who employ collaborators or manage more complex structures.

The neobank, by comparison, offers an experience better suited to individual professionals and micro-businesses. The ability to easily manage personal and business accounts, built-in invoicing tools, and tax management features are advantages that Oxygen offers and that Mercury does not cover as well for independent workers. Mercury's entry barrier, with sometimes stricter account opening processes, can be an obstacle for freelancers at the beginning of their activity.

In terms of pricing, both Mercury and Oxygen are competitive, but Mercury is sometimes perceived as more oriented toward businesses with a minimum revenue threshold, while Oxygen welcomes freelancers from their very first earnings. Mercury's customer service is often well-regarded, with a reputation for responsiveness and competence, comparable to what this fintech offers via its integrated chat.

Summary Comparison Table

Which Choice for Which Profile?

The choice between Oxygen, Novo, Lili, and Mercury largely depends on the profile and specific needs of each user. For an individual freelancer or content creator looking for an all-in-one solution combining personal and business accounts, this neobank is often the most relevant choice. Its ability to manage both types of accounts from a single app, combined with an attractive cashback program and built-in invoicing tools, makes it a particularly well-suited solution for this profile.

For an entrepreneur running a small business who needs deep integrations with business management tools, Novo may be a better choice thanks to its more extensive integration ecosystem. For a freelancer who places paramount importance on tax management and wants highly developed tax preparation tools, Lili may offer an advantage. Finally, for a creator who has evolved toward a more complex business structure with employees and advanced treasury management needs, Mercury may prove more suitable.

It is important to emphasize that none of these neobanks is objectively "better" than the others in absolute terms. Each excels in its area of specialization and offers unique value to its target customer segment. The recommendation is to try the free offerings of several neobanks to determine which best fits your workflow and specific financial needs.

9. Case Studies

To illustrate the concrete use of Oxygen by different freelancer and creator profiles, here are three detailed case studies showing how the neobank integrates into the daily financial lives of its users.

Case Study 1: Sarah, Freelance Graphic Designer in Austin

Sarah has been a freelance graphic designer for three years. Based in Austin, Texas, she works with about ten regular clients and a few one-off projects each month. Her income ranges from $4,000 to $8,000 per month — a typical irregularity of freelance work that made financial management particularly stressful with her traditional bank.

Before discovering Oxygen, Sarah used a personal account at a major national bank for all her finances, mixing personal expenses and business income on a single account. This confusion made preparing her quarterly tax return a nightmare, and she had been penalized one year for underestimating her taxes due to a lack of precise tracking of her business income and expenses.

After opening an Oxygen account on a colleague's recommendation, Sarah immediately created two separate accounts: a personal account and a business account. She set up a sub-account dedicated to taxes with an automatic transfer of 25% of each client payment received into her business account. She uses Oxygen's built-in invoicing tools to send invoices and track payments, eliminating the monthly subscription to her previous invoicing software.

Six months after switching to Oxygen, Sarah reports a significant transformation in her financial management. The clear separation between personal and business accounts allowed her to precisely visualize her business income and expenses. The tax sub-account prevented tax surprises, and automatic expense categorization cut in half the time she spent on accounting. Cashback on her software subscriptions (Adobe Creative Cloud, Figma, etc.) earned her approximately $150 over the year. If she has a question or problem, Sarah knows she can contact support and get a quick response.

For Sarah, Oxygen represents much more than just a bank: it's a financial management tool that understands the realities of freelance work and helps her focus on what she does best — graphic design.

Case Study 2: Marcus, YouTube Content Creator in Los Angeles

Marcus is a YouTube content creator specializing in tech tutorials. His channel has 250,000 subscribers and generates revenue from multiple sources: YouTube ads (AdSense), sponsorships, online course sales, and affiliate revenue. His monthly income ranges from $8,000 to $15,000, with significant spikes during sponsored content publications.

The complexity of Marcus's financial flows required a banking solution capable of efficiently managing income from multiple sources and varied business expenses (video equipment, editing software, studio rental, travel). With his previous traditional bank, Marcus had to maintain multiple accounts at different institutions and use a complex Excel spreadsheet to track his finances. This situation was time-consuming and error-prone.

Marcus chose Oxygen after comparing several solutions. The ability to manage personal and business accounts from a single app was the deciding factor. He created several sub-accounts within his business account: one for taxes (30% of income), one for equipment investment, one for emergency savings, and one for day-to-day production expenses.

The impact on Marcus's financial management has been considerable. Monthly reports generated by the app allow him to instantly visualize the breakdown of his income by source and expenses by category. Built-in invoicing tools serve him for sponsorship clients, simplifying the administrative management of these partnerships. Early deposit gives him access to his advertising revenue two days earlier, improving his cash flow.

Marcus also uses virtual cards for his various professional subscriptions, isolating each expense on a dedicated card for more precise tracking and enhanced security. When he had a double-billing issue with a software subscription, he was able to contact support and resolve the problem in less than 24 hours thanks to the detailed history available in his account.

Today, Marcus regularly recommends the neobank in his YouTube videos — not as part of a sponsored partnership, but out of personal conviction. For him, this solution has become as essential to his creator activity as his camera or editing software.

Case Study 3: Priya, Freelance Marketing Consultant in New York

Priya is a freelance digital marketing consultant in New York. After ten years at an agency, she launched her independent practice two years ago. She works with startups and SMBs, offering marketing strategy services, advertising campaign management, and branding consulting. Her monthly income ranges from $10,000 to $20,000, with strong seasonality tied to her clients' marketing budgets.

Moving to freelancing confronted Priya with financial challenges she had never faced as an employee. Managing quarterly taxes, tracking deductible expenses, invoicing clients, and building a safety savings were all new tasks added to her consulting work. Her traditional bank, a major New York institution, was of no help on these matters and charged her $25 per month for a business account with limited features.

Priya discovered Oxygen at a networking event for freelancers and was drawn to the neobank's positioning and its focus on independent workers. Account opening took just a few minutes, and she immediately appreciated the ability to create sub-accounts to organize her finances. She set up four sub-accounts: taxes (35% of each income), safety savings (10%), professional training and development (5%), and current operational expenses.

Using Oxygen transformed Priya's financial management in several ways. Built-in invoicing allowed her to stop using a paid third-party invoicing tool, saving $20 per month. Automatic expense categorization considerably simplified her tax preparation, and exportable reports delighted her accountant, who now had clear and organized data. Cashback on her business expenses (SaaS subscriptions, digital advertising, travel costs) earned her approximately $300 in the first year.

An aspect particularly appreciated by Priya is the responsiveness of customer support. When she needed a specific statement for one of her clients' audits, she was able to contact support and receive the document within 24 hours. This responsiveness contrasts favorably with her past experience at a traditional bank, where such requests took several days and sometimes required a branch visit.

Priya considers her switch to this neobank one of the best decisions of her first year as a freelancer. It not only saved her money on banking fees and software subscriptions, but most importantly saved her valuable time that she now dedicates to growing her consulting practice. She has since referred three freelance colleagues who have also adopted it.

10. Expansion and Future Outlook

Oxygen operates in a constantly transforming sector, and the neobank's future prospects are closely tied to fintech market trends, the evolution of independent work, and its ability to innovate to meet the growing needs of its user community.

Growth of the Freelance Market in the United States

The neobank's target market is expanding rapidly. According to the most recent studies, more than 70 million Americans engage in some form of freelance work, and this number continues to grow. Generation Z and Millennials are particularly inclined to embrace independent work, which continually expands Oxygen's addressable market. The COVID-19 pandemic permanently normalized remote and independent work, and this trend shows no signs of slowing down.

The creator economy represents another growth driver for Oxygen. With platforms like YouTube, TikTok, Instagram, Twitch, and Patreon enabling millions of people to monetize their creativity, the need for banking solutions tailored to content creators continues to grow. The fintech is well-positioned to capture this demand thanks to its specific positioning and its understanding of this community's needs.

Development of New Features

The neobank continues to invest in developing new features to enrich its offering. Among the anticipated development areas are improved tax management tools with automated filing features, the addition of credit products (lines of credit, short-term loans) adapted to freelancers, the development of integrated investment features, and the expansion of the third-party integration ecosystem.

Artificial intelligence represents a particularly promising development area. The use of machine learning algorithms to provide personalized financial advice, income predictions, and proactive financial health alerts could transform the user experience and strengthen Oxygen's positioning as a true financial partner for independent workers. The neobank is investing in these technologies and should offer AI-based features in upcoming versions of its app.

Potential Geographic Expansion

Currently focused on the American market, the neobank could consider geographic expansion to other markets in the medium term. Freelance work is a global phenomenon, and the need for banking solutions adapted to independent workers exists in many countries. Europe, the United Kingdom, Canada, and Australia constitute potential markets for Oxygen, although international expansion would require overcoming significant regulatory challenges and adapting the offering to local specifics.

For now, the fintech is focused on consolidating its position in the American market and deepening its offering for existing users. The neobank's strategy prioritizes the quality of the experience and the satisfaction of current customers before a geographic expansion that could dilute resources and the team's attention. This prudent yet ambitious approach is praised by fintech sector observers who see it as a sign of mature and thoughtful management.

Strategic Partnerships

The neobank is actively exploring strategic partnerships with platforms and services popular among freelancers and creators. Deeper integrations with freelance platforms (Upwork, Fiverr, Toptal), creative tools (Adobe, Canva), and monetization platforms (Patreon, Substack, Gumroad) could significantly strengthen Oxygen's value proposition and create an even more cohesive ecosystem for its users.

Partnerships with training organizations and professional freelancer associations represent another development area. By offering educational content and exclusive benefits through these partnerships, the fintech could strengthen its positioning as a global partner for independent workers and attract new users through qualified referral channels.

Business Model Evolution

The neobank's business model relies primarily on interchange commissions generated by card transactions, premium tier fees, and additional service revenues. As the user base grows and the offering expands, new revenue streams could emerge. Credit products, investment services, and B2B partnerships constitute potential monetization levers that would allow Oxygen to diversify its revenues while offering more value to its users.

The sustainability of the business model is a subject of attention for investors and industry observers. As with all neobanks, the ability to achieve profitability while maintaining sustained growth is a major challenge. Successive funding rounds demonstrate investor confidence in the neobank's potential, but the pressure to reach profitability is real and will influence strategic decisions in the coming years.

Challenges and Risks

The neobank faces several challenges and risks that could impact its future development. Intense competition in the neobank sector, with well-funded players like Novo, Lili, and Mercury, as well as giants like PayPal or Square/Block eyeing the same segment, represents a permanent challenge. The need to continue innovating and differentiating is crucial for maintaining relevance in a rapidly evolving market.

Regulatory changes constitute another risk factor. The fintech sector is increasingly scrutinized by American regulators, and new regulations could impact neobanks' operational models. The fintech must remain vigilant and adaptable in the face of these regulatory changes, maintaining an impeccable level of compliance and anticipating upcoming changes.

Finally, user retention in an environment where switching banks is increasingly easy represents a constant challenge. The company must continually demonstrate its added value and justify its users' trust through the quality of its services, the innovation of its features, and the excellence of its customer support. Users who wish to learn more about Oxygen's developments can follow the neobank's news on its oxygen.us website or contact support via the app to ask questions about upcoming features.

Long-Term Vision

The long-term vision is to become the benchmark financial platform for the entire independent economy in the United States, and potentially worldwide. This ambition goes beyond simple banking services to encompass a complete suite of financial tools covering banking, savings, investment, credit, insurance, and tax management — all integrated into a coherent user experience optimized for the specific needs of freelancers and creators.

If this ambition is realized, the neobank could transform the way millions of independent workers manage their financial lives, replacing a patchwork of disparate solutions with a single, intelligent platform tailored to their needs. It is this ambition that drives the team and continues to attract talent and investors to the neobank.

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Conclusion

Oxygen has solidly positioned itself as one of the most relevant neobanks for freelancers, content creators, and independent workers in the United States. By combining basic banking features with tools specifically designed for the realities of independent work — multi-account management, built-in invoicing, budget sub-accounts, tax tools, and a cashback program — Oxygen offers a unique value proposition that distinguishes it from both traditional banks and many generalist neobanks.

The security of funds, ensured by FDIC protection and a comprehensive array of cybersecurity measures, places Oxygen at the same reliability level as the most established banking institutions. Customer service, accessible exclusively through the app, reflects the neobank's digital positioning and offers a support experience adapted to the expectations of a tech-savvy clientele.

Facing competition from Novo, Lili, and Mercury, Oxygen stands out with its hybrid approach combining personal and business accounts, its generous cashback program, and its focus on user experience. The choice between these neobanks depends on the profile and specific needs of each user, but this fintech is undeniably a top-tier option for freelancers and creators seeking a modern and comprehensive banking solution.

With growth prospects supported by the continued expansion of freelance work and the creator economy, Oxygen is well-positioned to continue its development and enrich its offering in the years ahead. For freelancers and creators who want to simplify their financial management and benefit from a bank that truly understands their needs, Oxygen is well worth considering. Account opening takes just a few minutes from the app available on iOS and Android, and any question can be addressed by contacting support via the app. For more information, visit the official website at oxygen.us.

Customer support and contact channels for Oxygen: The American Neobank Designed for Freelancers and Creators

When searching for Oxygen: The American Neobank Designed for Freelancers and Creators's contact details, the fastest way is usually to visit their official website or check the mobile app. Whether the request concerns account access, card management, transfers, fees, security settings or a complaint, the support team can guide you through the process.

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Contact information

Services offered by Oxygen: The American Neobank Designed for Freelancers and Creators

• Current account
• Bank card
• Transfer
• Direct debit
• Savings
• Credit
• Insurance
• Customer service
• Mobile app
• Budget management
• Notifications
• Technical support

How to contact Oxygen: The American Neobank Designed for Freelancers and Creators by phone

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Security and data protection at Oxygen: The American Neobank Designed for Freelancers and Creators

The security of your personal and financial data is a top priority for Oxygen: The American Neobank Designed for Freelancers and Creators.

Enhanced authentication: Oxygen: The American Neobank Designed for Freelancers and Creators uses two-factor authentication (2FA).

Data encryption: All communications are encrypted with SSL/TLS 256-bit.

Regulatory compliance: Oxygen: The American Neobank Designed for Freelancers and Creators complies with applicable regulations.

24/7 monitoring: Fraud detection systems operate continuously.

Why choose Oxygen: The American Neobank Designed for Freelancers and Creators?

• ✓ Intuitive and comprehensive mobile app
• ✓ Quick 100% online account opening
• ✓ Transparent and competitive fees
• ✓ Responsive and professional customer service
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• ✓ Enhanced security with biometric authentication