Raisin Key Facts

• Customer service phone: 8449943276
• Service hours: Monday-Friday, 9am-6pm
• Languages: French, English, Spanish
• Contact methods: Phone, Email, Mobile App, Live Chat

About Raisin

Raisin: Complete Guide to the Savings and Deposit Platform in Europe

Raisin is a German fintech platform specializing in the aggregation of savings and deposit products across Europe. Founded in Berlin in 2012, this innovative company allows savers to access the best interest rates offered by partner banks in different European countries, all from a single interface. As a payment system dedicated to savings and deposits, Raisin has revolutionized the way individuals manage and optimize their savings. For any questions or assistance requests, users can reach customer service via the Raisin application, which serves as the platform's primary contact channel. This comprehensive guide offers an in-depth analysis of all aspects of Raisin, from its history to its future prospects, including its offers, security, and customer reviews.

Table of Contents

• Background and history of Raisin
• Offers and pricing at Raisin
• Features of the Raisin platform
• Additional services from Raisin
• Security at Raisin
• Raisin customer service
• Customer reviews of Raisin
• Comparison: Raisin vs Savedo, Deposit Solutions, WeltSparen
• Raisin case studies
• Expansion and prospects of Raisin

1. Background and History of Raisin

The story of Raisin begins in 2012, in the dynamic landscape of Berlin startups. The Raisin platform was co-founded by Tamaz Georgadze, Frank Freund, and Michael Stephan, three visionary entrepreneurs who shared a common observation: the European savings market was fragmented, opaque, and unfavorable to consumers. At that time, European savers were locked into their national banks, often forced to accept negligible interest rates with no truly accessible alternative. Raisin's founders then imagined a savings marketplace, a completely unprecedented concept that would transform the European banking sector.

The economic context of Raisin's creation is fundamental to understanding its success. In 2012, the European Central Bank (ECB) had begun its low interest rate policy, which would progressively lead to negative rates. In this context, major eurozone banks offered savings returns close to zero, or even negative for large deposits. At the same time, some banks in countries like Portugal, Italy, Bulgaria, or Croatia still offered significantly higher interest rates, but remained inaccessible to French, German, or Dutch savers. Raisin identified this market inefficiency and positioned itself as the bridge between savings supply and demand in Europe.

Raisin's early years were devoted to building the technical and regulatory infrastructure necessary for its operation. The Raisin platform was first launched in Germany under the name WeltSparen in 2013, targeting German savers with access to fixed-term deposits offered by European partner banks. The model was simple yet revolutionary: the saver opened a single account on Raisin, then could distribute their savings among different partner banks offering competitive rates, without having to open an account at each bank individually. For any assistance during the registration process, users could contact support via the Raisin application.

Raisin's initial success in Germany was meteoric. In just two years, the platform had intermediated more than one billion euros in deposits. This success attracted investor attention, and Raisin completed several significant funding rounds. In 2014, Raisin raised 6.5 million euros in Series A from investors like Index Ventures. In 2016, a Series B of 30 million euros followed, then a Series C of 100 million euros in 2018, led by Goldman Sachs. In total, Raisin raised more than 200 million euros, making it one of the best-funded fintechs in Europe in the savings segment.

Raisin's European expansion accelerated starting in 2016. After Germany, Raisin opened its services in Austria, the Netherlands, Spain, then progressively in other European countries. Raisin's expansion strategy relied on a locally adapted platform model: each market benefited from a version of Raisin in the local language, with partner banks specifically selected to meet local savers' expectations. This localized approach allowed Raisin to quickly establish itself as the European leader in online savings platforms.

In 2019, Raisin crossed a symbolic milestone by surpassing 15 billion euros in intermediated deposits. The same year, Raisin acquired the German bank MHB Bank (renamed Raisin Bank), which gave it its own banking license and the ability to offer even more integrated services. This strategic acquisition marked Raisin's transformation from a simple technology platform into a fully-fledged banking player. Raisin Bank now serves as the depository bank for platform customers, considerably simplifying the account opening and deposit management process.

The year 2020 was marked by the acquisition of Raisin UK, the British subsidiary, which allowed Raisin to offer its services to British savers post-Brexit. Raisin also launched its offering in the United States via Raisin US, demonstrating its global ambitions. Despite the COVID-19 crisis, Raisin continued its growth, paradoxically benefiting from households' increased interest in savings during lockdown periods. Users wishing to obtain information during this period could easily contact support via the Raisin application for guidance with their procedures.

In 2021, Raisin crossed the 30 billion euro threshold in intermediated deposits and had more than 500,000 active customers across Europe. The platform had established partnerships with more than 400 banks in more than 30 European countries, making Raisin the largest savings distribution network on the continent. The same year, Raisin achieved unicorn status, with a valuation exceeding one billion euros during its Series D funding round.

In 2022 and 2023, the ECB's interest rate hikes paradoxically strengthened Raisin's position. While major traditional banks were slow to pass rate increases on to savings products, Raisin's partner banks offered significantly more attractive rates. This situation triggered a massive influx of new customers to the Raisin platform, which saw its deposit volumes grow exponentially. The platform surpassed 50 billion euros in intermediated deposits in 2023, consolidating its position as the undisputed leader of the European online savings market.

Raisin's corporate culture also deserves mention. Based in Berlin, Raisin now employs more than 700 people from more than 60 different nationalities. The company cultivates a culture of innovation, diversity, and transparency that is reflected in the quality of its products and services. Raisin has received numerous awards and distinctions, including the best European fintech award from several financial magazines. The raisin.com website serves as the digital showcase for this success story, offering visitors a clear and comprehensive presentation of all services offered by the platform.

2. Offers and Pricing at Raisin

One of Raisin's most attractive features lies in its transparent and advantageous pricing policy for savers. Unlike many financial platforms that multiply hidden fees, Raisin chose a business model in which basic services are free for retail customers. Account opening on Raisin is free, account management is free, and fund transfers between the Raisin account and partner banks are also free. This zero-fee policy for savers is a fundamental pillar of Raisin's value proposition.

Raisin's revenue model relies on a commission paid by partner banks for each intermediated deposit. In other words, it's the banks that pay Raisin to access its customer base, not the other way around. This B2B2C model is virtuous because it aligns the interests of all parties: the saver gets a better rate, the partner bank collects deposits it wouldn't have obtained otherwise, and Raisin earns a commission on the rate differential. There are no Raisin account opening fees, no Raisin account closing fees, and no annual maintenance fees on the Raisin platform.

The savings offers available on Raisin come in several main categories. Fixed-term deposits constitute Raisin's flagship product. These accounts offer a guaranteed fixed interest rate for a determined period, generally ranging from 3 months to 10 years. The longer the lock-in period, the higher the rate generally offered. On Raisin, savers can instantly compare rates offered by dozens of European partner banks and subscribe in a few clicks. The rates offered on Raisin are regularly among the most competitive in the European market, often 50 to 200 basis points above the rates offered by major national banks.

Flexible savings accounts constitute the second major category of products available on Raisin. Unlike fixed-term deposits, these accounts allow withdrawals at any time, offering the saver total liquidity. Interest rates on Raisin flexible savings accounts are naturally lower than those of fixed-term deposits, but remain very competitive compared to traditional bank offerings. This flexibility makes Raisin savings accounts an excellent alternative to classic bank savings accounts for savers who want to maintain immediate access to their funds while benefiting from an attractive return.

Raisin also offers notice savings accounts, an intermediate formula between the fixed-term deposit and the flexible savings account. These accounts offer a higher interest rate than flexible accounts, in exchange for a notice period (generally 30, 60, or 90 days) before any withdrawal. This type of product is ideal for savers who don't need immediate access to their funds but don't want to lock them in for a long period either. For detailed information about these different options, savers can consult support via the Raisin application.

Minimum and maximum deposit amounts vary depending on the partner banks on Raisin. As a general rule, the minimum deposit on the Raisin platform is 1,000 euros, although some partner banks accept lower amounts. The maximum deposit is generally 100,000 euros per partner bank, which corresponds to the European deposit guarantee ceiling. However, savers can exceed this amount by distributing their funds among several partner banks on Raisin, thus benefiting from multiple deposit guarantee coverage.

Regarding pricing for professional customers, Raisin offers a dedicated offering called Raisin Business. This offer is aimed at businesses, associations, and local governments wishing to optimize their cash management. Raisin Business pricing may differ slightly from the retail offering, including higher minimum deposit amounts and sometimes specific interest rates. Interested businesses can obtain a personalized quote via the Raisin application or directly on the raisin.com website.

Raisin has also developed an investment product offering under the Raisin Invest brand (formerly WeltInvest). This range includes diversified ETF (Exchange Traded Funds) portfolios, passively managed, with management fees among the lowest on the market. Raisin Invest portfolios are available in four risk profiles (25%, 50%, 75%, and 100% equities) and combine global equity and bond ETFs. Raisin Invest's annual management fees amount to only 0.33% of assets under management, plus underlying ETF fees (approximately 0.15%), for a total cost below 0.50% per year. There are no entry, exit, or performance fees on Raisin Invest products.

The interest rates offered on Raisin are updated daily and vary depending on market conditions and partner bank offers. As an indication, in the high-rate environment of 2023-2024, fixed-term deposits on Raisin displayed rates ranging from 2.50% to 4.00% per year for 1 to 5-year terms, while flexible savings accounts offered rates between 1.50% and 3.00% per year. These rates are gross, before taxation, and the applicable tax treatment depends on the saver's country of residence. Details of tax conditions are available on raisin.com and advisors can be contacted via the Raisin application for specific questions.

Pricing transparency is a fundamental commitment of Raisin. All interest rates, offer conditions, and any fees are clearly displayed on the platform before any subscription. Raisin does not use temporary teaser rates or hidden conditions. The rate displayed on Raisin is the rate actually applied, with no surprises or fine print. This transparency has largely contributed to the trust European savers place in the Raisin platform, as evidenced by the many positive customer reviews available online.

Regarding promotional offers, Raisin regularly offers welcome bonuses for new customers. These bonuses can take the form of a cash premium (generally between 50 and 100 euros) paid upon the first deposit, or a temporarily boosted rate on the first investment. Raisin also has a referral program that rewards existing customers who recommend the platform to their network. Both the referrer and the referred receive a premium, whose amount varies depending on the period. Details of these promotional offers are available on raisin.com or via the Raisin application.

3. Features of the Raisin Platform

The Raisin platform stands out for a wealth of features that considerably simplify savings management for individuals and professionals alike. Raisin's user interface has been designed to be intuitive, accessible, and comprehensive, allowing savers to manage their entire savings portfolio from a single access point. This section details the main features that make Raisin a benchmark platform in the online savings space.

Raisin's core feature is its interest rate comparison tool. This comparator allows users to instantly view all savings offers available on the platform, sorted by interest rate, term, partner bank, or country. Raisin's advanced search filters allow customization of the search by deposit amount, desired term, account type (fixed-term, flexible, or notice), and even the partner bank's credit rating. This comparison feature is a considerable time-saver for savers, who would otherwise have had to individually consult dozens of banking websites to find the best rate.

The account opening process on Raisin is fully digitalized and simplified. Registration takes just a few minutes on raisin.com or via the Raisin application. The user enters their personal information, proceeds with identity verification (KYC) via video or through a digitized identity document, and receives their login credentials. Once the Raisin account is opened, the saver has a transit account (hosted at Raisin Bank) that serves as a central hub for all their investments. Funds are transferred to this transit account, then redistributed to the partner banks chosen by the saver.

The Raisin dashboard is the nerve center of savings management on the platform. This dashboard offers an overview of all active investments, with for each the deposited amount, the applied interest rate, the maturity date (for fixed-term deposits), accrued interest, and the investment status. The Raisin dashboard also displays a total portfolio evolution chart, allowing the saver to track their wealth growth over time. Push notifications via the Raisin application alert the user to important events (deposit maturity, new rate available, etc.).

The automatic renewal feature is particularly appreciated by Raisin users. When a fixed-term deposit reaches maturity, the saver can choose to automatically renew their investment at current conditions, transfer the funds to another partner bank, or repatriate the funds to their Raisin transit account. This flexibility allows maintaining an active savings strategy effortlessly, continuously adapting to the best market opportunities. Maturity reminders are automatically sent to Raisin users several weeks before the due date, giving them time to make an informed decision.

Raisin integrates simulation and interest calculation tools that allow savers to project their future gains. The Raisin simulator takes into account the deposit amount, interest rate, investment duration, and interest compounding frequency to calculate the expected net return. This tool is particularly useful for comparing different savings strategies and optimizing portfolio allocation among the various offers available on Raisin.

The Raisin mobile application is available on iOS and Android and offers all the features of the web platform. The Raisin application allows users to view their portfolio, subscribe to new offers, track their interest, receive notifications, and contact customer service via the Raisin application. Biometric authentication (fingerprint or facial recognition) ensures quick and secure access to the application. The responsive design of the Raisin application ensures a smooth user experience on all types of smartphones and tablets.

Multi-currency management is an advanced feature offered by Raisin. While the majority of offers are denominated in euros, some partner banks offer accounts in British pounds (GBP) or Swedish krona (SEK), for example. Raisin automatically manages necessary currency conversions, although exchange fees may apply in some cases. This feature is particularly interesting for savers wishing to diversify their currency exposure.

Tax reports generated by Raisin are a valuable tool for tax filing. The Raisin platform automatically generates an annual summary of all interest earned, broken down by partner bank and by country. This document is directly usable for the saver's income tax return. For German tax residents, Raisin even manages the withholding of the capital gains tax (Abgeltungssteuer) and the issuance of corresponding tax certificates. Savers from other countries can obtain detailed tax information via the Raisin application or on the raisin.com website.

The smart diversification feature offered by Raisin helps savers optimize their savings allocation. By analyzing the saver's profile, goals, and risk tolerance, Raisin's diversification tool suggests an optimal allocation among the different partner banks and product types. This feature takes into account deposit guarantee coverage (100,000 euros per bank in the European Union) to recommend a distribution that maximizes both return and security.

Rate alerts are a popular feature among active Raisin users. The saver can configure personalized alerts to be notified when an interest rate reaches a predefined threshold, when a new partner bank is added to the platform, or when a promotional offer is launched. These alerts are sent by email, by push notification via the Raisin application, or both. This feature allows the most attentive savers to seize the best opportunities as soon as they appear on the Raisin platform.

Finally, Raisin offers an API (Application Programming Interface) intended for institutional partners and developers. This API allows integrating Raisin savings offers into third-party applications, banking portals, or wealth management tools. The Raisin API opens the way to an expanded distribution ecosystem, where Raisin savings products can be offered by distribution partners to their own customer base. This technology openness strategy is a key factor in Raisin's future growth.

4. Additional Services from Raisin

Beyond its fundamental savings services, Raisin has developed an ecosystem of additional services that considerably enrich the user experience and position the platform as a complete financial hub for European savers. These complementary services demonstrate Raisin's ambition to become much more than a simple rate comparison tool, but a true financial partner serving its clients' wealth optimization.

Raisin Invest constitutes the platform's flagship additional service. Initially launched under the name WeltInvest, this passive management service allows Raisin users to invest in diversified ETF portfolios at some of the lowest fees on the market. Raisin Invest offers four allocation profiles (ETF Robo 25, 50, 75, and 100), corresponding to the proportion of equities in the portfolio. The portfolios are composed of leading Vanguard and iShares ETFs, ensuring global diversification at low cost. This service perfectly complements Raisin's savings offering by providing a long-term investment solution for savers looking to grow part of their wealth.

Raisin Pension (formerly fairr) is a complementary retirement service offered by Raisin in Germany. This service allows German residents to build retirement capital through a retirement savings plan (Riester-Rente or Rürup-Rente) invested in ETFs. Raisin Pension stands out for its reduced fees and transparency, in contrast to traditional retirement products that are often opaque and expensive offered by insurers. Although this service is currently limited to the German market, Raisin is studying the possibility of extending it to other European countries in the future.

The Raisin Crypto service was launched to allow platform users to access the cryptocurrency market in a simplified and secure manner. Via Raisin Crypto, savers can buy, sell, and hold major cryptocurrencies (Bitcoin, Ethereum, etc.) directly from their Raisin account. Digital assets are kept in a wallet secured by a specialized cryptocurrency custody partner. This service responds to growing demand from savers for exposure to digital assets, while staying within Raisin's trusted ecosystem.

Raisin Bank, Raisin's banking subsidiary acquired in 2019, offers complementary banking services to platform customers. Beyond its role as depository bank for Raisin accounts, Raisin Bank offers a free current account with a debit card, free and unlimited SEPA transfers, and a currency exchange service at competitive rates. This Raisin bank account can be used as a primary account or as a secondary account dedicated to savings, offering an integrated banking solution for platform users.

The Raisin Academy educational program is a remarkable initiative by the platform to democratize financial education. Raisin Academy offers articles, guides, webinars, and educational videos covering all aspects of savings and investment. Topics such as diversification, savings taxation, financial product comparison, and retirement planning are covered in an accessible and concrete manner. This educational content is available for free on raisin.com and via the Raisin application, contributing to Raisin's mission of making savings more transparent and accessible to all.

The savings account transfer service is an additional service offered by Raisin to facilitate the migration of savers from their traditional banks. This service assists users in transferring their funds from existing savings accounts to more rewarding offers on the Raisin platform. The support team, reachable via the Raisin application, assists customers throughout the transfer process, ensuring the operation proceeds smoothly and within the best timeframes.

Raisin offers a digital wealth management service for savers with significant amounts. This premium service includes personalized support, tailored allocation recommendations, and priority access to new offers. Eligible clients benefit from a dedicated contact who helps them build and steer a savings and investment strategy adapted to their wealth goals. Access conditions for this premium service are available via the Raisin application or on the raisin.com website.

Raisin's B2B service, aimed at businesses and institutions, deserves particular attention. Under the Raisin Technology brand, the platform offers banks and fintechs a white-label solution for integrating savings offers into their own distribution channels. Banks like Commerzbank, Deutsche Bank, and N26 use Raisin technology to offer their customers access to third-party savings products. This B2B service is a major growth driver for Raisin, as it allows reaching millions of additional savers through its distribution partners' channels.

Raisin also offers an overnight deposit service for corporate cash management. This service allows businesses to place their excess cash on a daily basis, benefiting from a competitive daily interest rate while maintaining total liquidity. This product meets a real need for CFOs seeking to optimize their treasury returns without taking liquidity risk. Detailed conditions for this service are accessible via the Raisin application in the professional section.

Finally, Raisin launched an interactive financial planning service that allows users to set savings goals (real estate purchase, children's education, retirement, travel, etc.) and simulate the most suitable investment strategies for achieving these goals. This tool takes into account the investment horizon, risk tolerance, tax situation, and projected income to propose a personalized savings plan using the various products available on the Raisin platform.

5. Security at Raisin

Security is a fundamental pillar of Raisin's offering, and the platform has put in place a comprehensive arsenal of measures to protect its clients' funds and personal data. In a digital financial environment where cyber threats are omnipresent, Raisin invests heavily in security technologies and processes to guarantee user trust. This section examines in detail the different layers of security deployed by Raisin.

The deposit guarantee constitutes the first and most fundamental protection offered to Raisin clients. All deposits made via the Raisin platform with partner banks located in the European Union benefit from the European deposit guarantee, which covers up to 100,000 euros per depositor per bank. This guarantee is provided by the deposit guarantee fund of the partner bank's country of origin, in accordance with European directive 2014/49/EU. Concretely, if a Raisin partner bank were to fail, savers' deposits would be fully reimbursed up to 100,000 euros within 7 working days.

The security of Raisin clients' funds is reinforced by the fact that deposits are made directly in the client's name with the partner bank. Raisin acts as an intermediary facilitating the connection, but the funds are legally the property of the depositor and appear on the partner bank's balance sheet. In the event of Raisin's own financial difficulties, clients' deposits would not be affected because they do not appear on Raisin's balance sheet but on the partner banks' balance sheets. This legal structure offers savers a double layer of protection.

Raisin Bank, Raisin's banking subsidiary, is supervised by BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht), the German financial supervisory authority, recognized as one of the strictest in Europe. This regulatory supervision requires Raisin Bank to comply with rigorous prudential standards regarding capital, liquidity, and risk management. Raisin's compliance with regulatory requirements is regularly audited by BaFin and by independent external auditors, ensuring the maintenance of the highest financial governance standards.

In terms of cybersecurity, Raisin deploys cutting-edge technologies to protect its platform and user data. Data encryption is applied at all levels: data in transit is protected by the TLS 1.3 protocol, while data at rest is encrypted with the AES-256 algorithm. The Raisin platform uses a multi-layered security architecture including application firewalls (WAF), intrusion detection and prevention systems (IDS/IPS), and continuous 24/7 monitoring by a Security Operations Center (SOC).

User authentication on Raisin integrates best practices in access security. Two-factor authentication (2FA) is available and strongly recommended for all Raisin accounts. Users can choose between an SMS code, an authentication application (like Google Authenticator or Authy), or biometric authentication via the Raisin application. Inactive sessions are automatically disconnected after a configurable period, and any login from a new device or location triggers additional verification. If account compromise is suspected, users can immediately contact support via the Raisin application to block their access.

Raisin's privacy policy is compliant with the European Union's General Data Protection Regulation (GDPR). Raisin collects only the personal data strictly necessary for providing its services and does not share it with third parties for commercial purposes without the user's explicit consent. The rights of access, rectification, portability, and deletion of personal data are fully respected. Raisin has appointed a dedicated Data Protection Officer (DPO) responsible for ensuring continuous compliance with GDPR obligations.

Identity verification (KYC — Know Your Customer) and anti-money laundering (AML — Anti-Money Laundering) processes are rigorously applied by Raisin. Each new client must provide valid proof of identity and undergo identity verification before being able to make their first deposit. Raisin uses automated identity verification technologies, combined with manual checks for complex cases, to prevent any fraudulent use of the platform. Suspicious transactions are automatically reported to the competent authorities in accordance with applicable regulations.

Raisin conducts thorough due diligence on all its partner banks before integrating them into the platform. This analysis includes evaluating the bank's financial solidity (capital ratios, asset quality, profitability), governance, regulatory compliance, and the robustness of its IT systems. Raisin continuously monitors the financial health of its partner banks and does not hesitate to remove a bank from its platform if it no longer meets the required quality and security criteria. This ongoing vigilance is an additional guarantee of security for savers using Raisin.

The Raisin platform is regularly subjected to penetration tests (pentests) and security audits conducted by independent specialized firms. These tests simulate real cyberattacks to identify and correct potential vulnerabilities before they can be exploited by malicious actors. Raisin also participates in bug bounty programs that reward security researchers who report vulnerabilities responsibly. This proactive approach to security demonstrates Raisin's commitment to maintaining the highest protection standards for its users.

In terms of business continuity, Raisin has disaster recovery plans (DRP) and business continuity plans (BCP) that are regularly tested. Data is replicated in real time across geographically distributed data centers, ensuring service availability even in the event of a major disaster. Backups are performed daily and retained for a duration compliant with regulatory requirements. This resilient infrastructure ensures Raisin clients continuous access to their funds and account information.

6. Raisin Customer Service

Raisin's customer service is a central element of the user experience on the platform. Aware that savings management is a sensitive topic requiring quality support, Raisin has invested considerably in developing a multi-channel, multilingual, and responsive customer service. The stated objective is to respond to all savers' questions with speed, accuracy, and empathy, whether for simple requests or complex issues.

Raisin's primary contact channel is the mobile application. Users can reach customer service via the Raisin application at any time, thanks to an integrated messaging system that allows sending requests directly from their smartphone. This in-app chat system offers the advantage of preserved context: the Raisin advisor can immediately consult the client's account history, active investments, and previous interactions, enabling faster and more relevant request handling. The average response time via the Raisin application is generally less than a few hours during business days.

Email support remains an important channel of Raisin's customer service. Users can send their detailed questions by email and receive a comprehensive response within 24 to 48 hours. This channel is particularly suited for complex requests requiring the sending of documents or in-depth analysis. Raisin's email support team consists of advisors specialized in savings products and financial regulation, capable of providing precise and well-supported responses.

Raisin's customer service is available in several languages, reflecting the platform's European dimension. Raisin advisors can handle requests in German, English, French, Spanish, Dutch, and other languages depending on the markets. This multilingual capability is essential for a platform serving customers in more than 30 European countries. French-speaking users can therefore be assured of receiving support in their native language when they contact support via the Raisin application.

Raisin's online help center is a comprehensive resource for answering users' most frequent questions. This help center includes hundreds of articles organized by theme (account opening, investments, taxation, security, etc.), illustrated step-by-step guides, detailed FAQs, and video tutorials. Most common questions find an answer in the help center, allowing Raisin's customer service to focus on more specific requests requiring human intervention. The help center is accessible directly from raisin.com and via the Raisin application.

Raisin has deployed an intelligent chatbot on its platform to offer immediate 24/7 assistance. This AI-powered chatbot is capable of answering the most common questions, guiding users through key processes (account opening, subscribing to an offer, tracking an investment), and directing complex requests to a human advisor. The Raisin chatbot continuously learns from user interactions, progressively improving the quality and relevance of its responses.

The complaint process at Raisin is structured and transparent. If a client is not satisfied with the handling of their request by first-level customer service, they can file a formal complaint that will be processed by Raisin's complaint management department. This department has 15 business days to provide a definitive response. In case of persistent disagreement, the client can appeal to the banking ombudsman designated by Raisin, whose contact information is available on raisin.com. This recourse procedure guarantees that every dissatisfaction is treated with the seriousness it deserves.

Raisin's customer service plays a crucial role in supporting new users. From registration, a guided onboarding journey helps the new client discover the platform's features, make their first deposit, and subscribe to their first savings offer. Raisin advisors are available via the Raisin application to answer questions that may arise during this process. This attention to onboarding contributes significantly to Raisin's customer satisfaction and retention rates.

Raisin systematically collects customer feedback after each customer service interaction. A satisfaction questionnaire is automatically sent, asking the client to rate the quality of support received and to formulate any suggestions for improvement. This feedback is analyzed monthly by Raisin's customer service management and feeds a continuous improvement process. Raisin's Net Promoter Score (NPS), a key indicator of customer satisfaction, regularly ranks among the highest in the European fintech sector.

Raisin's customer service for professional clients (Raisin Business) benefits from an enhanced level of support. Business clients have a dedicated contact, reachable via the Raisin application or by phone by appointment, who supports them in managing their cash. This premium service includes personalized reports, alerts specific to the company's needs, and priority access to new offers. The responsiveness of Raisin Business customer service is a key retention factor in the enterprise segment.

Finally, Raisin regularly organizes webinars and live Q&A sessions, hosted by team experts, to allow users to deepen their understanding of savings and investment products. These interactive events are announced via the Raisin application and by email, and recordings are made available on raisin.com for users who could not attend live. This proactive communication approach strengthens the bond between Raisin and its community of savers.

7. Customer Reviews of Raisin

Customer reviews constitute a valuable indicator of a financial platform's actual quality, and Raisin is the subject of numerous evaluations on major online review sites. Analysis of these reviews reveals a generally very positive picture, with widely praised strengths and some areas for improvement identified by users. This section offers a detailed synthesis of Raisin customer feedback.

On Trustpilot, one of the most consulted review platforms in Europe, Raisin displays a very satisfactory overall rating with several thousand verified reviews. The majority of users give Raisin a 4 or 5-star rating, highlighting the platform's ease of use, the competitiveness of offered interest rates, and the transparency of conditions. Positive reviews on Raisin frequently highlight the simplicity of the account opening process, the clarity of the dashboard, and the reliability of fund transfers.

French savers who use Raisin are particularly satisfied with the interest rates obtained, often significantly higher than those offered by traditional French banks. A typical French user testifies: "Thanks to Raisin, I was able to get a 3.5% rate on a one-year fixed-term deposit, whereas my usual bank was offering barely 1%. The difference is enormous on an amount of 50,000 euros." This type of testimonial perfectly illustrates the added value Raisin brings to savers by giving them access to a European deposit market that was previously inaccessible.

The ease of use of the Raisin platform is one of the most recurring themes in positive customer reviews. Users particularly appreciate being able to manage all their investments from a single access point, without having to juggle between multiple banking interfaces. The Raisin application is frequently praised for its ergonomics and fluidity, even by users who describe themselves as unfamiliar with technology. The ability to contact customer service via the Raisin application is also highlighted as a major asset for quickly resolving any questions.

Raisin's transparency is another strong point systematically noted in customer reviews. Users appreciate that the displayed interest rates are the rates actually applied, with no hidden fees or obscure conditions. The zero-fee policy for individuals is perceived as a strong differentiating factor compared to traditional banking offerings. Several reviews also mention the quality of tax reports generated by Raisin, which considerably simplify tax filing for savers.

On the improvement side, some Raisin users mention transfer times that are sometimes longer than expected. Transfers between the Raisin transit account and partner banks can indeed take a few business days, which may frustrate savers accustomed to instant transfers. However, Raisin has worked to reduce these delays and now offers faster transfers with some partner banks. Users are encouraged to contact support via the Raisin application in case of abnormally long delays.

A few Raisin customer reviews mention perceived complexity in the identity verification (KYC) process, particularly for users residing in countries where Raisin is less established. Video verification can sometimes require multiple attempts due to technical issues (insufficient lighting, unstable internet connection, etc.). Raisin has taken this feedback into account and simplified its KYC process by offering alternative identity verification methods, including via digitized documents.

Professional customer reviews (Raisin Business) are generally very positive, with a particularly high satisfaction rating for the quality of support and the competitiveness of offered rates. CFOs and corporate treasurers who use Raisin appreciate the platform's ability to optimize the return on their excess cash without increasing risk. Several testimonials mention significant interest gains compared to traditional cash investment solutions.

Reviews of Raisin Invest are also favorable, with users highlighting the simplicity of the offering, low fees, and the quality of the proposed diversification. Investors who have chosen Raisin Invest's ETF portfolios report performance in line with benchmark indices, with fees significantly lower than traditional investment funds. However, some users would like a wider choice of allocation profiles and the ability to further customize their portfolio composition.

Specialized financial forums are full of discussions about Raisin, where experienced savers share their feedback and strategies for using the platform. These discussions reveal an active and engaged community of Raisin users who help each other optimize their investments. The most discussed topics concern rate comparison between different partner banks, laddering strategies (staggering maturities), and the tax implications of cross-border investments via Raisin.

In summary, customer reviews of Raisin paint the portrait of a reliable, transparent, and high-performing platform that has earned the trust of hundreds of thousands of European savers. The rare criticisms concern operational aspects (transfer times, KYC process) that Raisin continuously strives to improve. Raisin's overall satisfaction rating, consistently above 4/5 on major review platforms, testifies to the quality of the user experience offered by the platform.

8. Comparison: Raisin vs Savedo, Deposit Solutions, and WeltSparen

The European online savings platform market includes several major players, and it's useful to compare Raisin with its main competitors and historical partners to understand its dominant position. This section offers a detailed comparative analysis of Raisin versus Savedo, Deposit Solutions, and WeltSparen, examining the similarities, differences, and strategic evolutions of each.

It should first be clarified that WeltSparen is not truly a competitor of Raisin, but rather the original name of the Raisin platform on the German market. When Raisin launched its services in Germany in 2013, the platform bore the name WeltSparen (literally "save worldwide"). As it expanded internationally, the company progressively harmonized its brand under the Raisin name, while retaining the WeltSparen brand recognition in Germany. Since 2021, the WeltSparen brand has been officially integrated under the Raisin umbrella, and the weltsparen.de website redirects to raisin.de. Thus, customers who used WeltSparen are now Raisin customers, benefiting from the entire unified platform ecosystem.

The case of Deposit Solutions is more complex and deserves a detailed explanation. Deposit Solutions was a Hamburg-based fintech founded in 2011, specializing in white-label deposit intermediation technology (B2B). Unlike Raisin, which addressed consumers directly (B2C) and professionals (B2B2C), Deposit Solutions focused exclusively on providing its technology platform to partner banks who then distributed savings products under their own brand. In January 2022, Raisin and Deposit Solutions merged to create the undisputed European leader in deposit intermediation. This strategic merger combined Raisin's powerful B2C brand with Deposit Solutions' B2B infrastructure, creating a comprehensive platform covering the entire value chain.

The merger between Raisin and Deposit Solutions created a combined entity managing more than 50 billion euros in intermediated deposits, with a network of more than 400 partner banks in more than 30 countries. This consolidation eliminated Raisin's main competitor in the B2B segment, while considerably enriching the platform's technology offering. Deposit Solutions clients were progressively migrated to the Raisin infrastructure, benefiting from an improved user experience and expanded access to savings products.

Savedo represents a different case in Raisin's competitive landscape. Savedo was an online savings platform founded in Berlin in 2014, which offered a service similar to Raisin: access to fixed-term deposits and savings accounts from European banks. Savedo primarily targeted the German and Austrian markets, with a more limited range of partner banks than Raisin. In 2019, Savedo was acquired by Deposit Solutions, which integrated it into its platform. Following the merger between Raisin and Deposit Solutions in 2022, Savedo permanently ceased operations as an independent brand, and its customers were transferred to the Raisin platform.

In terms of functional comparison, Raisin distinguished itself from Savedo in several ways. The Raisin platform offered a significantly broader range of products, including not only fixed-term and savings deposits, but also ETF portfolios (Raisin Invest), retirement plans (Raisin Pension), and business accounts (Raisin Business). Raisin's user interface was also considered more intuitive and modern than Savedo's, with a more polished mobile application and more advanced comparison and simulation features. The ability to contact support via the Raisin application was also an advantage over Savedo's more limited contact channels.

In terms of geographic coverage, Raisin far surpassed Savedo and Deposit Solutions. While Savedo was primarily active in Germany and Austria, Raisin operated in more than 15 European countries with localized versions of its platform. Similarly, Deposit Solutions, despite its powerful technology, did not have a direct consumer presence, depending on its banking partners for distribution. Raisin's international expansion strategy, combining direct B2C presence and B2B distribution through partners, proved much more effective for conquering the European market.

Financial solidity constitutes another comparison axis favorable to Raisin. With more than 200 million euros raised from leading investors (Goldman Sachs, Index Ventures, PayPal Ventures, among others) and unicorn status, Raisin had financial resources far superior to those of Savedo. This financial power allowed Raisin to invest massively in technology, marketing, and international expansion, widening the gap with smaller competitors. Possession of its own banking license (Raisin Bank) further strengthened Raisin's competitive advantage by allowing it to operate with greater autonomy.

In terms of technological innovation, the comparison between Raisin and its historical competitors also turns in favor of the Berlin platform. Raisin was a pioneer in using artificial intelligence for savings product recommendations, developing an open API for distribution partners, and integrating advanced features like rate alerts, interest simulation, and smart diversification. Savedo, with more limited resources, had not been able to develop as rich a functional ecosystem. Deposit Solutions, although technologically advanced in the B2B segment, did not offer a consumer platform comparable to Raisin's.

In terms of customer service, the comparison is also favorable to Raisin. The ability to contact customer service via the Raisin application, combined with the comprehensive online help center, intelligent chatbot, and multilingual support, placed Raisin well above Savedo, which offered more basic support. Deposit Solutions, as a B2B provider, did not deal directly with end consumers and therefore had no comparable customer service.

The comparison with other European players in the online savings sector, such as Facto (Latvia), Klarna (Sweden), or Younited Credit (France), confirms Raisin's dominant position. None of these platforms offers as wide a range of partner banks, savings products, and additional services as Raisin. The merger with Deposit Solutions definitively consolidated this leadership position, creating a considerable barrier to entry for any potential new entrant in the European deposit intermediation market.

In conclusion of this comparative analysis, Raisin stands as the undisputed leader of the European online savings platform market, both in terms of partner bank network size, feature richness, customer service quality, and financial solidity. The successive absorption of Savedo (via Deposit Solutions) and Deposit Solutions itself eliminated Raisin's main direct competitors, confirming its market consolidation strategy.

9. Case Studies: Three Saver Profiles on Raisin

To concretely illustrate the advantages of the Raisin platform, this section presents three detailed case studies of different saver profiles, each having used Raisin to optimize their savings with distinct goals and constraints. These use cases demonstrate Raisin's versatility and its ability to meet the varied needs of European savers.

Case Study #1: Marie, 42-year-old French executive — Optimizing an emergency fund

Marie is a marketing director at a technology company based in Lyon. With an emergency fund of 80,000 euros, she noted with frustration that her traditional bank savings account was earning only 0.50% per year, barely 400 euros in annual interest. After discovering Raisin through an article in a financial magazine, she decided to test the platform to optimize her savings return.

Marie opened an account on raisin.com in less than 15 minutes. The identity verification process went smoothly via the video identification offered by Raisin. She then transferred 80,000 euros to her Raisin Bank transit account via SEPA transfer, with the funds credited within two business days.

Following the recommendations of Raisin's smart diversification tool, Marie distributed her savings as follows: 30,000 euros in a flexible savings account at a Portuguese partner bank on Raisin offering 2.80% per year (immediate liquidity for emergencies), 25,000 euros in a 12-month fixed-term deposit at a Lithuanian bank at 3.40%, and 25,000 euros in a 24-month fixed-term deposit at a Bulgarian bank at 3.70%. This allocation respected the 100,000 euros per bank ceiling for the deposit guarantee, while optimizing the overall return.

After one year, Marie's results on Raisin were impressive: she had earned 2,490 euros in gross interest (840 euros on the flexible account, 850 euros on the 12-month fixed-term deposit, and 925 euros in accrued interest on the 24-month fixed-term deposit), compared to only 400 euros she would have earned with her traditional bank savings account. The net gain, after tax, represented more than 1,500 euros additional per year. Marie contacted support via the Raisin application twice during this period for tax questions and found the customer service responsive and competent.

Marie became a convinced Raisin ambassador and referred three friends through the platform's referral program, receiving a 100 euro bonus for each referral. She regularly checks rate alerts via the Raisin application to seize the best opportunities and adjust her allocation strategy based on rate evolution.

Case Study #2: Thomas and Laura, German couple aged 35 — 5-year real estate project

Thomas and Laura live in Munich and are preparing to buy their first primary residence. They have a down payment of 120,000 euros that they want to grow during the 4 to 5 years needed to finalize their real estate project. Users of WeltSparen (which became Raisin) since 2019, they already had good knowledge of the platform.

Thomas and Laura's strategy on Raisin is based on the laddering technique (staggering maturities), which involves distributing funds across fixed-term deposits of different durations to optimize the return while maintaining some liquidity. Concretely, they placed 30,000 euros in a one-year fixed-term deposit, 30,000 euros in a two-year fixed-term deposit, 30,000 euros in a three-year fixed-term deposit, and 30,000 euros in a four-year fixed-term deposit, each at a different partner bank on Raisin.

This strategy offers several advantages: each year, an investment matures, offering the possibility of readjusting the allocation or recovering funds if the real estate project materializes earlier than planned. The rates obtained on Raisin (between 3.00% and 3.80% depending on the term) are significantly higher than the rates offered by their local Sparkasse for similar products.

Over the years, Thomas and Laura actively used Raisin platform features: automatic tax reports for their German tax return, maturity alerts for planning investment renewals, and the interest simulator for projecting their down payment growth. They contacted support via the Raisin application several times for questions about the taxation of cross-border interest and always received detailed and relevant responses.

After four years of using Raisin, Thomas and Laura had accumulated more than 15,000 euros in net interest on their initial 120,000 euro down payment, bringing their available capital for the real estate purchase to more than 135,000 euros. This substantial gain, entirely attributable to Raisin's ability to offer interest rates above the market, significantly improved their borrowing capacity and allowed them to target properties they could not have considered otherwise.

Case Study #3: SAS Dumont, French SME — Optimizing corporate cash management

SAS Dumont is an IT services company based in Bordeaux, employing 45 people with annual revenue of 8 million euros. The company has excess cash fluctuating between 500,000 and 1,200,000 euros depending on billing and payment cycles. Until 2022, this cash sat idle in a professional current account earning no interest.

SAS Dumont's CFO discovered the Raisin Business offering at a trade show and decided to open a business account on the platform. Opening the Raisin Business account required providing additional legal documents (articles of incorporation, commercial registry extract, ultimate beneficial owners), but the process was smooth thanks to the support of a dedicated advisor reachable via the Raisin application.

The strategy implemented for SAS Dumont on Raisin combines flexible savings accounts for the volatile portion of the cash (withdrawals possible at any time) and 3 to 6-month fixed-term deposits for the more predictable portion. The distribution of cash among several partner banks on Raisin respects the 100,000 euros per bank ceiling to benefit from the deposit guarantee on all funds.

Over the first 12 months of using Raisin Business, SAS Dumont earned approximately 22,000 euros in gross interest on an average placed cash balance of 800,000 euros, representing an average return of 2.75%. This amount, which would have been zero euros without Raisin, covered the company's entire annual training budget. The CFO manages the cash directly from the Raisin dashboard and receives detailed monthly reports. Specific questions are handled quickly by dedicated support, accessible via the Raisin application.

SAS Dumont's experience perfectly illustrates how Raisin Business can transform dormant cash into a value-creation lever for SMEs. The ease of use of the platform, the competitiveness of rates, and the security offered by the deposit guarantee make Raisin a particularly suitable solution for businesses of all sizes looking to optimize their excess cash management.

10. Expansion and Prospects of Raisin

Raisin's future looks promising, driven by solid fundamentals, a dominant market position, and clearly stated expansion ambitions. This section analyzes Raisin's development prospects, both in terms of geographic coverage and product innovation, strategic partnerships, and challenges to address.

Geographic expansion remains a major strategic axis for Raisin. After conquering the main European markets (Germany, France, Spain, Netherlands, Austria, United Kingdom), Raisin is turning to Northern Europe, Eastern Europe, and Southern Europe markets. Scandinavian countries (Sweden, Norway, Denmark, Finland) represent attractive markets due to their population's digital maturity and strong demand for competitive savings products. Similarly, Central and Eastern European markets (Poland, Czech Republic, Romania) offer significant growth potential, both on the supply side (banks offering attractive rates) and the demand side (savers looking for modern savings solutions).

Raisin's expansion into the United States, initiated with the launch of Raisin US, represents a colossal opportunity. The American deposit market is worth several trillion dollars, and the fragmentation of the American banking system (more than 4,000 banks and credit unions) creates fertile ground for a deposit aggregator like Raisin. Initial feedback from the American market is encouraging, and Raisin is actively investing in developing its offering and partner bank network in the United States. Raisin's proven model in Europe is being adapted to the regulatory and cultural specificities of the American market.

Product innovation is a second crucial development axis for Raisin. The platform is actively exploring several innovation paths, including the integration of life insurance products, the development of AI-based automated savings solutions, and the expansion of its ESG (Environmental, Social, Governance) investment product offering. The goal is to transform Raisin into a holistic financial platform covering all household savings, investment, and financial planning needs.

AI-powered automated savings represents a particularly promising prospect for Raisin. By analyzing the saver's financial flows (income, expenses, consumption habits), an AI algorithm could automatically transfer surpluses to the most suitable savings offers on Raisin, optimizing portfolio return and diversification in real time. This feature, currently in development, could revolutionize the way households save, making the process entirely automatic and effortless.

Green and responsible savings products (ESG) are a growth area identified by Raisin. Demand from savers for investments that combine financial returns with positive environmental and social impact is growing strongly. Raisin is working on integrating partner banks that offer "green" deposits, meaning accounts whose collected funds are allocated to financing environmental or social projects. This ESG offering would complement the ESG ETF portfolios already available via Raisin Invest.

Raisin's B2B partnership strategy, inherited in part from the merger with Deposit Solutions, represents a considerable growth lever. By providing its technology in white label to banks, fintechs, and financial services platforms, Raisin can multiply its distribution channels without bearing direct customer acquisition costs. Partnerships with neobanks (like N26 or Revolut), online brokers, or digital wealth managers could exponentially increase Raisin's reach and allow it to reach untapped customer segments.

Open banking, favored by the European PSD2 directive, opens new perspectives for Raisin. By leveraging open banking APIs, Raisin could offer complete aggregation of its clients' bank accounts, providing a unified view of their entire financial wealth (current accounts, savings accounts, life insurance, stock investments) in addition to their deposits on the platform. This holistic wealth vision would allow Raisin to formulate even more relevant and personalized optimization recommendations.

The tokenization of deposits and the use of blockchain technology to secure and streamline fund transfers represent a longer-term innovation path for Raisin. Blockchain could enable near-instantaneous deposit transfers between partner banks, eliminating settlement delays that constitute one of the rare criticisms from Raisin users. Similarly, tokenization could open the way to new financial products, such as divisible or transferable fixed-term deposits on a secondary market.

The challenges facing Raisin should not however be underestimated. European financial regulation continues to evolve, and Raisin must constantly adapt its processes and technologies to remain compliant with the regulatory requirements of each market. Competition could intensify, particularly from major traditional banks developing their own online savings platforms, or specialized fintechs targeting specific market niches. Interest rate cycles directly influence the attractiveness of Raisin's products: a prolonged rate decrease could reduce the return differential between Raisin offers and traditional banking products.

Growth management constitutes another challenge for Raisin. With rapidly growing deposit volumes and an expanding customer base, Raisin must continually invest in strengthening its technological infrastructure, operational processes, and customer service. The quality of the user experience, which is one of Raisin's main differentiation factors, must be maintained despite scaling. Users wishing to report problems or suggest improvements can always contact support via the Raisin application, contributing to the platform's continuous improvement process.

The question of a potential initial public offering (IPO) for Raisin is regularly raised by market observers. With a valuation exceeding one billion euros and solid growth indicators, Raisin could consider listing on a regulated market in the coming years. An IPO would allow Raisin to raise additional funds to finance its expansion, offer liquidity to its historical investors, and strengthen its visibility and credibility on the international financial stage. However, the decision on a potential listing will depend on market conditions and the strategy of Raisin's founders and investors.

In terms of corporate social responsibility (CSR), Raisin is progressively engaging in sustainable initiatives. The platform measures and publishes its carbon footprint, promotes teleworking and soft mobility for its employees, and supports educational initiatives in the field of financial literacy. Raisin considers that the democratization of savings, by allowing all European citizens to access the best rates without discrimination, is in itself an act of social responsibility that contributes to reducing financial inequalities.

Raisin's prospects for 2030 are ambitious. The platform aims to surpass 100 billion euros in intermediated deposits, serve more than 5 million customers worldwide, and become the reference financial hub for savings and investment in Europe and beyond. Continued technological innovation, geographic expansion, development of strategic partnerships, and maintenance of savers' trust are the pillars on which Raisin intends to build this growth. The raisin.com website will continue to evolve to offer an ever richer and more personalized experience to the millions of savers who trust the platform.

Ultimately, Raisin has transformed the savings landscape in Europe by creating a single deposit market that benefits all players: savers who get better rates, banks that access new customers, and the European economy as a whole by promoting more efficient capital allocation. Raisin's story, from the 2012 Berlin startup to the European leader it has become, is a remarkable illustration of the power of fintech innovation in the service of consumers. For savers who haven't yet discovered Raisin, simply visit raisin.com or download the application to start optimizing their savings today. And for any questions, support is always accessible via the Raisin application.

Customer support and contact channels for Raisin

When searching for Raisin's contact details, the fastest way is usually to visit their official website or check the mobile app. Whether the request concerns account access, card management, transfers, fees, security settings or a complaint, the support team can guide you through the process.

Many users search for terms such as phone number, customer service, direct contact, advisor number, card opposition, transfer delay, mobile app support or account security. This page centralizes the key expressions associated with Raisin.

Contact information

Services offered by Raisin

• Current account
• Bank card
• Transfer
• Direct debit
• Savings
• Credit
• Insurance
• Customer service
• Mobile app
• Budget management
• Notifications
• Technical support

How to contact Raisin by phone

Tips for contacting Raisin

Security and data protection at Raisin

The security of your personal and financial data is a top priority for Raisin.

Enhanced authentication: Raisin uses two-factor authentication (2FA).

Data encryption: All communications are encrypted with SSL/TLS 256-bit.

Regulatory compliance: Raisin complies with applicable regulations.

24/7 monitoring: Fraud detection systems operate continuously.

Why choose Raisin?

• ✓ Intuitive and comprehensive mobile app
• ✓ Quick 100% online account opening
• ✓ Transparent and competitive fees
• ✓ Responsive and professional customer service
• ✓ Real-time notifications
• ✓ Enhanced security with biometric authentication