Fidor Bank AG
About Fidor Bank AG
Contact Fidor Bank: Phone, Customer Service and Complete Guide Looking to contact Fidor Bank by phone or reach their customer service? This comprehensive guide provides all the information you need to get in touch with Fidor Bank , a pioneering German neobank founded in Munich in 2009. Whether you want to get the Fidor Bank phone number , learn about fees, understand the features or read customer reviews, this article covers all topics related to this digital banking institution. For any request, the main contact method is via the online portal at fidor.de, the preferred channel for reaching an advisor.
📋 Fidor Bank Contact Card 🏦 Bank: Fidor Bank AG 📞 Phone: Via online portal (fidor.de) 🌐 Website: fidor.de 🇩🇪 Country: Germany 📍 Headquarters: Munich, Bavaria 🏷️ Category: Neobank 📅 Founded: 2009 🏢 Parent company: Groupe BPCE (2016-2023)
The origins of a pioneering neobank (2009-2012) Fidor Bank was founded in 2009 in Munich, Germany, by Matthias Kröner, a digital finance visionary who wanted to reinvent the banking relationship. At a time when the 2008 global financial crisis had deeply shaken consumer confidence in traditional banks, Fidor Bank neobank was born with a revolutionary ambition: to create a fully online, participatory and transparent bank. The Fidor Bank phone number was never the main contact channel, as the bank had bet from the start on a 100% digital model where contact is made via the online portal. The concept of Fidor Bank rested on a bold idea for the time: a banking community where customers could actively participate in shaping the bank's products and services. This community-based approach, called "Community Banking," allowed users to vote on interest rates, propose new features and interact directly with the bank's management. Fidor Bank's model was thus fundamentally different from that of traditional German banks like Deutsche Bank or Commerzbank. From its earliest years, Fidor Bank distinguished itself with its avant-garde technological approach. The bank was one of the first financial institutions in Europe to offer an open API (Open Banking API), allowing third-party developers to create applications and services connected to Fidor's banking infrastructure. This philosophy of technological openness positioned Fidor Bank as a precursor to the Open Banking movement that would spread across Europe several years later with the PSD2 directive. For any questions about the bank's history, users could contact Fidor Bank via the dedicated online portal.
European expansion and the Ripple partnership (2013-2015) Between 2013 and 2015, Fidor Bank experienced a significant expansion phase. In 2013, the bank made financial history by becoming the first bank in the world to integrate the Ripple protocol (now known as the XRP Ledger), enabling near-instant international transfers at low cost. This historic partnership with Ripple Labs made Fidor Bank a global reference in the adoption of blockchain technologies by the traditional banking sector. The Fidor Bank international transfer via Ripple represented a major breakthrough in terms of speed and costs. In 2014, Fidor Bank was also a pioneer in integrating cryptocurrencies, allowing its customers to buy and sell Bitcoin directly from their bank account. This feature, revolutionary for the time, attracted a tech-savvy clientele and reinforced Fidor Bank's reputation as Germany's most innovative bank. Fidor Bank's customer service was then primarily accessible via the online portal, in line with the institution's digital philosophy. In September 2015, Fidor Bank launched its services in the United Kingdom, obtaining a UK banking licence and opening its doors to UK residents. The British expansion aimed to replicate the success of the German community model in the English-speaking market. The Fidor Bank customer service phone line remained a secondary concept, as the bank systematically favoured digital channels such as live chat and the web portal for customer support.