Monobank (Universal Bank)
About Monobank (Universal Bank)
Contact Monobank: Phone, Email, App, and All Information About the Ukrainian Mobile-First Neobank You are looking for the Monobank phone number or a quick way to reach the customer service of this pioneering Ukrainian neobank? You've come to the right place. Monobank (mono.ua) is the first mobile bank in Ukraine, launched in 2017 through a strategic partnership between the fintech startup Fintech Band and Universal Bank. Unlike traditional banks, Monobank operates exclusively through its mobile application — there are no physical branches, no counters, and no classic telephone support. This guide provides you with all the details on how to contact Monobank, its offerings, fees, features, and much more. Whether you want to call Monobank , understand the Monobank fees , open a personal or business account, or compare Monobank with its competitors such as PrivatBank, Oschadbank, and Sense Bank, this article is your definitive resource. We have compiled verified sources from Forbes Ukraine, AIN.UA, VC.ru, Trustpilot, Google Play, the App Store, and the official website mono.ua to offer you the most comprehensive analysis available in English.
Table of Contents 1. Background and history of Monobank 2. Plans and pricing 3. App features 4. Additional services 5. Security and compliance 6. Customer service: how to contact Monobank 7. Customer reviews 8. Comparison with PrivatBank, Oschadbank, and Sense Bank 9. Case studies: three businesses using Monobank 10. Expansion and future outlook
Origins: the Fintech Band adventure The story of Monobank begins with Fintech Band, a startup founded in 2016 by two iconic figures of the Ukrainian tech scene: Oleg Gorokhovsky and Dmitry Dubilet . Both had previously spent years in leadership positions at PrivatBank, Ukraine's largest bank, before it was nationalized in December 2016. This experience gave them an intimate understanding of the limitations of traditional banking and the untapped potential of a fully mobile-first approach. The initial idea was bold: create a bank that lives entirely within a smartphone app, with no branches, no paperwork, and no queues. To make this vision a reality, Fintech Band partnered with Universal Bank , which held a full banking license issued by the National Bank of Ukraine (NBU). Under this Banking-as-a-Service model, Monobank leverages Universal Bank's regulatory infrastructure while focusing exclusively on what it does best: developing a cutting-edge mobile application and delivering an exceptional user experience. After months of development and a closed beta phase, Monobank officially launched in May 2017 . The response from Ukrainian consumers was immediate and enthusiastic. Within weeks, tens of thousands of users had signed up, attracted by the promise of a free, modern, and hassle-free banking experience. The phrase "the bank in your pocket" quickly became Monobank's signature tagline.
Explosive growth Monobank's growth trajectory has been nothing short of remarkable: 2017 : Launch year — over 100,000 cards issued within months. 2018 : Surpassed 1 million users. The app became the highest-rated banking app on both the App Store and Google Play in Ukraine. 2019 : Reached 2 million users. Introduction of deposits, loans, and cashback features. 2020 : 3 million users. Launch of business accounts and the "neon" premium subscription. 2021 : 4 million users. Introduction of premium metal cards and expanded lending products. 2022 : Despite the full-scale Russian invasion in February 2022, Monobank demonstrated extraordinary resilience. The team continued to operate, relocating some staff abroad while maintaining full service for users across Ukraine and abroad. The bank played a critical role in supporting the Ukrainian economy and military through integrated donation features. 2023–2024 : Continued growth to over 7 million users. Introduction of international transfers, EUR accounts, USD accounts, and support for Ukrainian refugees in Europe. 2025 : Over 9 million users. Monobank has firmly established itself as Ukraine's most popular digital bank and one of the most successful neobanks in Eastern Europe. As of early 2026, Monobank has issued over 10 million cards and processes millions of transactions daily. The bank has been profitable since 2020, a rare achievement among neobanks worldwide.