Penta
About Penta
Contacting Penta (Qonto): Phone, Email, App, and All Contact Details Looking to contact Penta by phone or reach the customer service of this German neobank that has become essential for European professionals? Whether you're a self-employed entrepreneur, SME manager, or freelancer, it's essential to know how to get in touch with your bank quickly and efficiently. In this comprehensive guide, we provide all the information about the Penta phone number , available communication channels, plans, security, customer reviews, and much more. Penta, now integrated into the Qonto group, continues to offer top-tier digital banking services from Germany. Discover everything you need to know to reach Penta by phone , use the mobile app, and get the most out of your business account. Before diving into the details, let's clarify a crucial point: Penta is a Penta neobank that is 100% digital. This means that all interactions with customer service, including requests for phone contact, primarily go through the mobile app and online chat. There is no traditional phone number to dial as you would with a conventional bank. To call Penta or speak to a Penta advisor , the preferred approach is to use the contact form built into the app or on the getpenta.com website. This approach, typical of neobanks, ensures optimal traceability and a rapid response from support teams.
1. Background and History of Penta: From Berlin to the Whole of Europe Penta's story begins in December 2017, in the heart of Berlin, Germany's fintech capital. Founded by Marko Wenthin and Lav Odorovic , Penta was born from a simple yet powerful observation: German small and medium-sized enterprises were poorly served by traditional banks. Opening a business account took weeks, fees were opaque, and digital tools were virtually non-existent. The founders, both seasoned entrepreneurs, decided to create a radically different alternative: a business bank account that could be opened online in minutes, with an intuitive mobile app and features designed for the real needs of businesses. From its open beta launch in 2017, Penta attracted the attention of Berlin's fintech community. The strategic partnership with Solarisbank (now Solaris), a platform bank holding a full banking license issued by BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht, Germany's federal financial supervisory authority), enabled Penta to offer regulated banking services without having to obtain its own license. This Banking-as-a-Service model, which has become standard in the fintech industry, gave Penta the technological flexibility of a startup while guaranteeing customers the security of a regulated bank. In October 2018, Penta reached a major milestone by raising €7 million in a Series A round , led by renowned investors in the fintech sector. This capital injection accelerated product development, expanded the team, and broadened the range of services. At that time, Penta already had several thousand customers, primarily GmbHs (the German equivalent of an LLC), UGs (simplified limited liability companies), and freelancers based in Germany. The year 2020 saw Penta continue its growth with a funding round of €18.5 million , in which ABN AMRO Ventures , the venture capital arm of the Dutch banking giant, participated. Hugo Bongers, director of ABN AMRO Ventures, stated at the time that the investment in Penta was motivated by the quality of its leadership team and its vision for the future of business banking. The involvement of a major traditional bank in a neobank was a strong validation signal for Penta's business model. The customer base had surpassed 16,000 businesses , and the platform was processing steadily growing transaction volumes. The decisive turning point in Penta's history came on July 22, 2022 , when Qonto , the French unicorn specializing in digital financial management for SMEs and independent professionals, announced its intention to acquire Penta. This acquisition, reported by Reuters and major European financial media, represented the first major external growth operation for Qonto since its founding in 2016 by Alexandre Prot and Steve Anavi. The objective was clear: to become the undisputed leader in digital business banking in Germany, Europe's largest SME market. The acquisition brought approximately 50,000 additional customers to Qonto, which already counted 250,000 across France, Germany, Italy, and Spain. Analysts at Edgar Dunn highlighted that this deal positioned Qonto as a pan-European leader in digital