Tandem Bank

About Tandem Bank

Contacting Tandem: Phone, Customer Service, and Complete Information (2026) Are you looking to contact Tandem to get information about your accounts, green loans, or savings products? This reference page published on annuaire.services provides all the information you need to reach the customer service of this pioneering British green finance neobank. Whether you want to get the Tandem phone number , send an email, or use the mobile app to chat with an advisor, we detail every available communication channel, hours, pricing, features, and much more below. Tandem stands out as the UK's first green digital bank, and its contact model relies primarily on its mobile app and digital channels. Discover below a comprehensive guide to everything you need to know about this innovative financial institution. Tandem is a neobank founded in 2014 in London, now based in Blackpool, which has established itself as a major player in sustainable finance in the UK. With over 500 employees spread across Blackpool, Cardiff, Durham, and London, Tandem offers competitive savings accounts (up to 5.25% AER), green loans for home improvement, car financing, and mortgage products. All of its services are accessible through its mobile app, available on iOS and Android. If you need to contact Tandem by phone , please note that the bank favors contact via its app, although a dedicated savings number exists: 0203 370 0970. Here is the most comprehensive guide available on this British green bank. Information Detail Official name Tandem Money Limited (trading name: Tandem) Savings phone 0203 370 0970 Main contact Via the Tandem app (in-app contact) General email hello@tandem.co.uk Complaints email complaints@tandem.co.uk Website tandem.co.uk Country United Kingdom Headquarters Blackpool, England Category Neobank (green bank) Regulator FCA / PRA FSCS protection Up to £85,000 (£120,000 depending on conditions)

1. Background and History of Tandem: The Genesis of the UK's First Green Digital Bank Tandem was founded in 2014 by Ricky Knox, Matt Cooper, and Michael Kent, three visionary entrepreneurs who shared the conviction that the traditional banking system needed to evolve to better serve consumers and the planet. The founding idea was simple yet bold: to create a fully digital bank, with no physical branches, capable of helping customers manage their money more intelligently while contributing to a more sustainable future. From its inception, Tandem positioned itself as a "challenger bank," one of those alternative banks shaking up the historical giants of British finance like Barclays, HSBC, or Lloyds. Tandem's early years were marked by considerable challenges. In December 2016, the bank announced it had secured a £35 million investment from Chinese conglomerate Sanpower, which also owned the House of Fraser department store. However, £29 million of this investment was withdrawn in March 2017, as the Chinese government tightened restrictions on outbound investments. This loss of funding forced Tandem to voluntarily surrender its banking license, although the company retained all of its other regulatory authorizations. This was a critical moment that could have meant the end of the adventure for many startups, but Tandem's founders demonstrated remarkable resilience. The decisive turning point came in August 2017, when Tandem announced the complete acquisition of Harrods Bank, a prestigious banking institution founded in 1893 and operating from the famous Harrods department store in Knightsbridge, London. This acquisition, finalized on January 11, 2018, brought Tandem a loan portfolio of nearly £200 million, over £300 million in deposits, and approximately £80 million in capital. Most importantly, it gave Tandem the banking license it needed to operate fully. Harrods Bank, which traditionally served a high-net-worth (HNW) clientele, was transformed and integrated into Tandem's digital model. In March 2018, Tandem continued its growth-by-acquisition strategy by purchasing Pariti Technologies Limited, the developer of the Pariti financial management app. This acquisition strengthened Tandem's technological capabilities and its expertise in account aggregation and expense tracking. The year 2020 marked a major strategic pivot toward environmental sustainability with the acquisition of Allium Lending Group in August, a specialist in green home improvement loans. This acquisition enabled Tandem to offer loans specifically dedicated to solar panels, heat pumps, insulation, and other energy-efficient home improvements. Under the leadership of Ricky Knox, who remained CEO until July 2021, Tandem gradually evolved from a simple financial management app into a full-fledged