Trigg
About Trigg
Trigg: The Brazilian Cashback Neobank — Complete Guide 2026 In the rapidly evolving Brazilian financial landscape, Trigg has established itself as an innovative neobank entirely dedicated to cashback and ease of use. Founded in Belo Horizonte, this fintech has managed to stand out in an ultra-competitive market dominated by giants like Nubank, C6 Bank, and PicPay. With its credit card featuring no annual fees and its generous cashback program, Trigg attracts hundreds of thousands of new Brazilian users each year looking for a modern, transparent, and rewarding banking experience. This comprehensive guide explores all the services, features, pricing, and prospects of this cashback neobank that is disrupting the traditional codes of finance in Brazil. For any questions or information requests, contact is made via app, directly from the Trigg mobile app available on iOS and Android.
Table of Contents Background and history of Trigg Offerings and pricing Key features Additional services Security and data protection Customer service Customer reviews and reputation Comparison with Nubank, C6 Bank, and PicPay Case studies Expansion and future prospects
1. Background and History of Trigg Trigg's story begins in 2016, in the heart of Belo Horizonte, capital of the state of Minas Gerais in Brazil. At that time, the Brazilian banking market was dominated by five major traditional banks concentrating more than 80% of the country's financial assets. Brazilian consumers, tired of exorbitant banking fees, endless queues at branches, and often deficient customer service, aspired to more modern and accessible alternatives. It was in this context that several visionary entrepreneurs decided to create Trigg, a fully digital neobank whose mission was to give purchasing power back to consumers through cashback. Trigg's founder, Marcelo Tangioni, a former senior executive at Mastercard Brazil, brought considerable expertise in the payments and financial technology domain. With his experience at one of the world's largest payment networks, he understood perfectly the inefficiencies of the Brazilian banking system and identified a major opportunity: offering a credit card with no annual fees paired with an attractive cashback program, all managed through an intuitive mobile app. This founding vision of Trigg rests on three pillars: simplicity, transparency, and rewards. In 2017, Trigg obtained the necessary regulatory authorizations from the Central Bank of Brazil (Banco Central do Brasil) to operate as a credit card issuer. The neobank then launched its first Trigg Visa credit card, available exclusively through its mobile app. The business model was simple and disruptive: instead of charging annual fees like traditional banks, Trigg earns revenue from interchange commissions collected on each card transaction, while returning a portion of these commissions to users as cashback. This virtuous model aligns the neobank's interests with those of its customers: the more users spend with their Trigg card, the more everyone benefits. Trigg's early years were marked by rapid growth. In 2018, the neobank surpassed 500,000 registered users, a remarkable figure for a young fintech in a market dominated by players with massive marketing budgets. Word of mouth played a crucial role in this expansion: users satisfied with their cashback experience naturally recommended Trigg to their circles. The neobank also established a referral program that further accelerated this viral dynamic. Contact via app for any questions or complaints greatly facilitated the user experience and strengthened customer loyalty. In 2019, Trigg completed a significant funding round with institutional investors and venture capital funds specializing in Latin American fintechs. This capital injection enabled the neobank to accelerate the development of new features, expand its technical team, and strengthen its marketing presence in major Brazilian metropolitan areas. Trigg also opened strategic partnerships with major Brazilian retail chains, allowing users to benefit from enhanced cashback rates at certain partner merchants. The year 2020 marked a turning point for Trigg, as for the entire Brazilian fintech sector. The COVID-19 pandemic considerably accelerated the digitalization of financial services in Brazil. Millions of Brazilians who had never used digital banking services turned to neobanks to manage their finances remotely. Trigg fully benefited from this trend and saw its user count explode. Furthermore, the launch of Pix, the Central Bank of Brazil's instant payment system, opened new perspectives for the neobank, which quickly integrated this feature into its app. Between 2021 and