Verto
About Verto
Contacting Verto: Phone, Email, Customer Service and Complete Guide to the B2B Neobank Looking to contact Verto with a question about your international payments, multi-currency account, or B2B foreign exchange operations? This comprehensive guide presents all the methods for reaching the customer service of this British fintech specializing in cross-border business payments. Whether you are an SME, a startup, or a large corporation, discover how to get in touch with Verto, its offers, pricing, features, as well as a detailed comparison with its main competitors. To contact Verto, the primary method is via the mobile app or the online platform at vertofx.com, as Verto favors in-app contact for optimal responsiveness.
Verto Contact Information Bank / Fintech Verto (formerly VertoFX) Category Neobank – B2B Foreign Exchange Country United Kingdom Official website vertofx.com / verto.co Phone Contact via app (Verto Pay application) Email support@verto.co Online chat Available via the platform and the app Headquarters London, United Kingdom Regulator Financial Conduct Authority (FCA) Founded 2017 To reach Verto quickly, the preferred channel remains in-app contact. The Verto platform was designed to offer support directly integrated into the application, allowing professionals to resolve their issues without leaving their work environment. If you wish to contact Verto through another method, online chat on the verto.co website and email are also available.
1. Background and history of Verto The story of Verto begins in 2017, in the heart of London's fintech ecosystem, one of the most dynamic in the world. Founded by Ola Oyetayo, a Nigerian-born entrepreneur with significant experience in international financial services, Verto was born from a simple but crucial observation: businesses operating between Africa, Europe, and the rest of the world faced exorbitant exchange costs and archaic cross-border payment processes. The founding idea behind the Verto bank was to create a B2B currency exchange marketplace, an innovative model that would allow businesses to negotiate directly with each other, thereby reducing the margins taken by traditional banking intermediaries. In its early days, VertoFX — the company's original name — focused on payment corridors between the United Kingdom, Nigeria, and other emerging African markets. This strategic positioning addressed a pressing need: businesses importing or exporting goods between Europe and Africa often lost between 3% and 8% of their transaction value to exchange and transfer fees. The Verto B2B bank offered a radical alternative from the outset, with rates close to the interbank rate. The marketplace model distinguished Verto from its competitors from the very beginning. Rather than simply offering fixed rates like most currency brokers, Verto set up a system where businesses could place buy and sell orders for currencies, creating a genuine peer-to-peer market for B2B transactions. This Verto marketplace concept quickly won over technology companies, importers-exporters, and multinational organizations operating in emerging markets. In 2019, Verto obtained an Electronic Money Institution (EMI) license from the Financial Conduct Authority (FCA) in the United Kingdom, an essential milestone in its development. This Verto FCA regulation enabled the company to offer regulated payment services to a broader clientele, strengthening business confidence and paving the way for significant expansion. The Verto regulation under the FCA ensures that client funds are protected in accordance with the strictest standards of the European financial sector. Between 2020 and 2022, Verto experienced exponential growth, driven by the accelerated digitalization of B2B payments during the COVID-19 pandemic. Businesses that had previously relied on manual processes for their international payments turned to digital solutions like Verto's. The number of clients grew from a few hundred to over 1,000 active businesses, processing transaction volumes of several hundred million dollars per year. In 2021, Verto rebranded from VertoFX to simply Verto, reflecting the broadening of its offering beyond simple currency exchange. The company launched multi-currency accounts, digital wallets, and integrated payment solutions, positioning itself as a truly comprehensive B2B financial platform rather than just a currency broker. The year 2022 saw the launch of the Verto Pay mobile app, marking an important step in making the platform more accessible. Business leaders and finance teams could now manage their international payments directly from their smartphones. In-app contact became the primary communication channel with support, illustrating Verto's mobile-first philosophy. This Verto mobile app transformed the user experience